Who are Heidi? Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors. We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week. With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge? The Role Working closely with our Engineering Manager – Agents & Automations, you’ll be a Senior Software Engineer – DevOps who keeps our AI-powered systems running smoothly. What you’ll do: Own the release pipeline – automate build, test and deploy steps so new models and services reach production quickly and safely. Operate cloud infrastructure (GCP or AWS) using Terraform or similar, balancing performance (e.g. GPUs, specialised CPUs) with cost. Build sensible observability – surface metrics for model-level latency, token usage and streaming throughput alongside traditional health checks. Manage artefacts – handle model weights, embeddings and audio assets so versions are traceable and rollbacks painless. Harden security – apply least-privilege principles, secrets management and data-handling policies suited to sensitive health data. Guide the team – create runbooks, share best practices and help engineers debug production issues. What we will look for: Strong foundation in Linux, containers and networking. Hands-on experience with IaC (Terraform, Pulumi or similar) and at least one major cloud platform. CI/CD expertise covering microservices and workloads that include GPUs or other specialised hardware. Working knowledge of monitoring and alerting stacks (Prometheus, Grafana, Cloud native tools) with an eye on AI-specific signals such as model response times and cost per request. Comfort navigating security and compliance in a data-sensitive environment. Clear communication; you make complex infra topics accessible to the rest of engineering. Nice to have : exposure to streaming media, real-time inference pipelines or running large-language-model services in production. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version. You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs: We will stop at nothing to improve patient care across the world. We design user experiences for joy and ship them fast. We make decisions in a flat hierarchy that prioritizes the truth over rank. We provide the resources for people to succeed and give them the freedom to do it. Why you will flourish with us ? Flexible hybrid working environment, with 3 days in the office. Additional paid day off for your birthday and wellness days Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc. A generous personal development budget of $500 per annum Learn from some of the best engineers and creatives, joining a diverse team Become an owner, with shares (equity) in the company, if Heidi wins, we all win The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups If you have an impact quickly, the opportunity to fast track your startup career! Help us reimagine primary care and change the face of healthcare in Australia and then around the world. J-18808-Ljbffr
