Pullman Melbourne City Centre boasts contemporary design that plays on the senses to create the perfect destination for work and play. Every element has been thoughtfully considered and tailored to the modern-day traveler seeking an authentic Melbourne experience. With the city’s best food and fashion on its doorstep, Pullman offers a new level of urban sophistication – an oasis of style in the heart of one of the world’s most cosmopolitan cities.
About the role
We are looking for friendly, team players to be a part of our Front Office team!
Responsibilities include but are not limited to:
- Providing exceptional customer service by responding to guests request promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintaining a proactive approach to complaint handling and be confident in resolving issues.
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.
- Actively promote and sell and special promotions or facilities available within the hotel.
- Answer all correspondence and enquiries either via the phone or email.
- High level personal presentation.
