This is a Business Analyst role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the Business Analyst role at NSW Department of Customer Service Business Analyst Division Name: Digital & Strategic Programs Building Commission NSW Grade: 7/8 Location: Parramatta, other locations considered. In office presence required 2 days per week. Term: Temporary opportunity for up to 12 months About the Building Commission NSW Building Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets. BCNSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/departments-and-agencies/building-commission/building-commission-nsw-careers Responsibilities include: Identify, analyse and translate business processes, technical functions and a broad range of data from disparate datasets into meaningful insights to identify valuable opportunities to enhance business performance Investigate problems, analyse options and provide recommendations for new and existing services, new initiatives, strategies and products to improve compliance, effectiveness and to address risk Translating complex analysis into meaningful insights and recommendations to effectively influence a diverse range of key stakeholders with varying expectations Work closely with technical teams to ensure requirements are feasible and aligned to platform capabilities, particularly within Salesforce environments Conduct assessments to evaluate the implications of proposed changes and document business rules, functions and requirement Supporting the delivery of complex programs and initiatives to realise a range of efficiencies and benefits within a fast paced, agile and high-volume environment Manage and monitor relationships with, and between, stakeholders to engage with users to understand and analyse solutions to business problems, collate needs and research fit for purpose solutions Build and maintain effective relationships with key internal and external stakeholders to gain/maintain specialist and business knowledge and to facilitate scoping and setting of business priorities To be successful in this role you will have: Experience in digital projects as a business analyst (Salesforce desirable) Problem solving ability to think through ambiguity, and lead and guide others to achieve business outcomes Experience in a regulatory and government environment Experience working with complex and diverse stakeholder groups Advanced communication skills (written and verbal) A strong commitment to providing excellent customer service Proven capability to present complex technical information to non-technical stakeholders Experience in conducting workshops for requirements gathering process mapping and stakeholder engagement Salesforce BA certificate or Salesforce knowledge desirable. If you’d like to know more about this amazing role, you are encouraged to contact Saira Yousef (saira.yousef@customerservice.nsw.gov.au). For any enquiries regarding the recruitment process, please contact Afrah Saied, Talent Acquisition Advisor, at afrah.ahmedsaied@customerservice.nsw.gov.au What we need from you An up-to-date CV (no more than 4 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. Please kindly submit your resume and cover letter as a single document with your application. Salary Grade 0708, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 27th May 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Identifying and analysing business processes Investigating problems and providing recommendations Building and maintaining stakeholder relationships Key Strengths Experience in digital projects as a business analyst Problem solving ability ️ Advanced communication skills ️ Experience in a regulatory and government environment Salesforce BA certificate Workshop facilitation skills A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
