Do you like to make people happy? Do you feel valued? Would you like a Full time salary and a 4 day week? We require a super friendly and enthusiastic administrator/trainee service advisor to provide amazing customer service as part of our growing service team. You will need to be highly motivated and enjoy going the extra mile for our lovely customers. We are happy to chat to people with backgrounds from customer service and sales and train you. You will be keen to train as a service advisor as that will form the majority of your job description. No mechanical knowledge experience is necessary as we will train you. We are a fast paced, friendly, family owned and run business in a central location. Our full time office team work a 4-day work week, 6.30am-5.00pm but are open to flexible hours as long as coverage is maintained. We are open to this being a full time or job share role. Enjoy a full time salary role with part time or flexible hours! You will be a highly valued team member, not just a number. Our quality control ensures you will be appreciated by our happy customers, with very few complaints. We will provide a clear career path from admin to a service advising sales role, giving you a chance to earn more and develop new skills. We want to help you develop new skills and celebrate your successes We want to work with you to develop your career We recognise high performing team members We provide team bonuses We will service your car, and your immediate family's cars too (at cost) Our customers are some of the nicest people in Perth We value wellbeing, both physical and mental – so no overtime is required for our office team (on occasion you might need to fill in if someone is away but you will get that time off, guaranteed) We communicate openly and honestly without judgement We take pride in our work and our friendly team We value learning and sharing of knowledge and expect you to want to grow We exceed our own and our customer's expectations We offer a stable and long-term career path If this sounds like somewhere you'd enjoy working, then Wembley Autocare is looking for you to fill our Administration role and we will immediately train you to move into to a Service Advisor role. You will have: Excellent telephone and computer skills A friendly warm manner Excellent working memory, we frequently get interrupted mid task Strong customer service experience with a focus on building and developing good relationships with customers Very strong communication and organisational skills Ability to work within a team environment to ensure total customer satisfaction Friendly and positive personality An eye for detail The ability to learn quickly and retain what you have learned The ability to work under pressure without getting flustered (don't panic, you will also enjoy quieter periods of time at work) Minimum 2 years of experience in customer service, sales or related role Current police clearance or willing to obtain it. Manual driver's license preferred but not essential You will be: Warm and friendly Someone who likes people and enjoys interacting with our great team and lovely customers Able to liaise between customers and the workshop and communicate technical information in understandable plain English (we will help you) Keen to learn A strong team player Adaptable and able to learn new technology Proactive and have a lot of initiative Organised and dedicated to customer satisfaction To take the first step towards joining our talented team please send us a cover letter on why we might be a good fit and submit your resume. JOB SPECIFICATIONS Fantastic telephone manner Great communication and attention to detail are key in this role. Love solving problems and making people happy Excellent computer skills Strong sales skills preferred Good admin skills Good working memory We are an Equal Opportunity Employer and welcome applications from any gender. This is a Permanent Full Time position. Permanent residency is required.
