Subscriber Services Representative. The West Australian is a cornerstone of trusted journalism in WA and the state’s most established news brand, backed by more than 190 years of proud publishing history. Across its mastheads, it delivers credible high-quality content to audiences state-wide and beyond. An exciting opportunity has become available to join our fun and supportive Subscriber Services team as a Subscriber Services Representative. In this role, you will be the first point of contact for our subscribers, managing inbound enquiries while completing a range of service-focused administrative tasks across our newspaper titles. Working in a fast-paced contact centre environment, you will play a key role in delivering efficient, high-quality customer service, ensuring a positive experience for every subscriber. Our operating hours are 7am to 4pm Monday - Friday, and 7am to 12pm weekends. Flexibility is essential with weekend availability required for this role. About you: A proven track record of delivering exceptional customer service within a contact centre, retail, or hospitality environment. Strong written and verbal communication skills, with the ability to engage confidently with a wide range of customers. A proactive and solutions-focused mindset, with the ability to think on your feet and approach challenges creatively. A genuine passion for helping others - your positive attitude and warmth shine through in every interaction. A desire to be part of a friendly and supportive team, known for its strong culture and collaborative spirit. About the role: Deliver exceptional customer service to our delivery and digital subscribers. Handle a variety of daily enquiries including processing payments, managing delivery holds, setting up new subscriptions. Assist customers with complaints and cancellation requests, taking a proactive and solutions-focused approach. Provide clear, accurate, and consistent information to customers at all times. Ensure every interaction is handled with professionalism and care. Maintain accurate and up-to-date customer records in the CRM system. Demonstrate strong attention to detail and a commitment to data accuracy. Job Perks: Free onsite parking and access to an onsite gym. Onsite café for your convenience. A friendly and supportive team culture, with opportunities for career progression. Access to a wide range of offers and discounts across participating restaurants and brands. Complimentary digital subscription, including access to the West Rewards program. Ready to be a key player in our incredible team? Apply now. Please submit your resume and a cover letter outlining your interest in the role and what you can bring to the team. Applications without a cover letter will not be considered. Please note, only applicants with valid Australian work rights will be considered. We are an equal opportunity employer committed to fostering diversity and inclusion. To ensure a fair and consistent recruitment process, unsolicited resumes from recruitment agencies will not be accepted. TheWestAustralian
