The Pharmacy Network is family-owned business that operates three busy pharmacies across Canberra City & Manuka. As well as an E-Commerce business out of our Pharmacy on Bunda store. We are proud to offer health, beauty and retail destinations that support Canberra by improving the health and wellbeing outcomes of our customers and are looking for an E-Commerce Fulfilment Supervisor / Packer to join our dedicated team of healthcare professionals Our pharmacies provide a comprehensive range of services including in-store vaccination clinics and other health care services, as well as a busy on-line business. We are committed to providing ongoing training and supporting team members in gaining further qualifications while building valuable customer-facing experience and product knowledge. About the role An exciting Full-time or Part-time opportunity for an E-Commerce Fulfilment Supervisor / Packer is now available working Monday to Friday between 8am - 8pm within our Pharmacy on Bunda store in Canberra City. We’re looking for reliable, level-headed, hands on team member to support both our physical store and our e-commerce online fulfilment operations. This is a mixed role, combining retail and on-line management with practical picking, packing and dispatch work. This position will also include but not limited to general pharmacy duties such as customer service, stock management, working within a team. E-Commerce duties include printing of orders, picking, packing and processing orders, communicating with online customers, learning how to run a successful e-commerce business. You'll be someone who's comfortable switching between roles, responding to customer enquiries and physically preparing orders with accuracy and care. Having amazing attention to detail, clear communication, and a patient approach when managing customer queries – are essential You will need to demonstrate initiative, reliability, enthusiasm, exceptional IT skills and a willingness to learn and have the ability to multi-task and work in a fast-paced environment with minimal supervision. Your day to day will involve working alongside an established, friendly pharmacy team to provide stand-out customer service, not only to our face to face customers but our online customers as well. . What you need:- · Proven experience in working part of a team and contributing to a dynamic retail team · Retail or E-Commerce, picking and packing experience is preferred · Exceptional IT skills - Have clear communication skills via email and phone. · Work part of a team to meet the company’s expectations for productivity and goal accomplishment. · Undertake general administration and other duties as required to support the day to day function of both face to face and on-line Order Picking & Packing You will need to be able to complete tasks yourself but also be able to train other team members to complete the tasks: · Preparing and packing customer orders accurately and efficiently. · Preparing parcels for dispatch, including labelling and documentation · Double-checking orders to ensure accuracy before shipping. · Maintaining a clean, organised packing area. · Notifying the team of stock discrepancies or packing issues. · Following established fulfilment and quality procedures at all times. - Assisting with online customers enquires via email and/or phone when required We are committed to building a vibrant team who are committed to delivering an exceptional standard of customer care and service. This position could suit someone having a gap year or starting out in retail. We offer a positive and collaborative team environment to work in, stable shifts and working hours so you have a great work life balance If you enjoy working in a dynamic environment, keen to learn, have a passion for excellence in customer service, a strong work health and safety orientation and motivated to drive productivity to achieve results, then please submit your resume and cover letter Only successful applicants will be contacted
