Who are we? We are a National Retailer with a passion for creating stylish modern living - We sell furniture and beautiful homewares that is affordable and designed to help create a home you truly love living in. There’s no place like home and, no matter what your style, we’ve got something to make yours even more comfy and beautiful. Why Join Us? We are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals. What is the Role: We are looking for a passionate and dynamic Assistant Store Manager to join our Warragal store working a Tuesday to Saturday roster. The Assistant Store Manager role is a dynamic retail leadership position where your retail expertise and leadership capability will be pivotal in supporting our Store Manager drive store performance, foster customer centric culture and uplift team capability. We’re not just hiring for a job — we’re looking for a true leader who’s ready to influence and support the future of our stores. Key Responsibilities: Ascertain customer's needs and recommend items that match. Keep up to date with product knowledge to accurately describe product features and benefits Upsell and cross-sell where appropriate - inform customers about sales and promotions Consistently provide exceptional customer service Demonstrate our values in action during every customer interaction Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines Assist, resolve or escalate all customer concerns in an appropriate and timely manner Who are we looking for? With a strong retail background, commercial acumen and passion for customer service, you are someone who thrives in a team environment and knows how to bring out the best in people. You bring energy, resilience and a hands-on approach to everything you do - and you are ready to take the next step into retail leadership! 2-3 years experience in retail sales with a proven track record of achieving targets Strong commercial acumen and a results-driven mindset that turns strategies into success stories Ability to coach, guide and motivate teams to deliver exceptional customer service Resourceful with a can-do attitude and ability to solve problems and provide solutions Able to balance customer care, team development and administrative tasks A genuine interest in home-styling, furniture or creating welcoming living spaces is a plus! As we are a furniture store, the role involves regular manual handling of products including lifting, carrying and moving items of varying sizes. Applicants must be physically capable of safely performing these tasks as part of their daily duties.
