Receptionist / Client Services Officer West Leederville | 2 Days Per Week | $35-$40/hr Super | On-site Parking Provided Looking for more than "just a reception job"? At iThrive Health, our reception team are the heartbeat of our clinic. They are often the very first person a family meets, and they play a huge role in making children, parents and our therapists feel genuinely welcomed and supported every day. We're searching for an experienced, friendly and highly organised Receptionist / Client Services Officer to join our incredible team in West Leederville. This is a permanent part-time position offering a minimum of 15.2 hours per week across two weekdays. Additional hours may become available from time to time to cover annual leave or assist with business growth. About iThrive Health iThrive Health is one of Perth's leading paediatric allied health clinics, providing Occupational Therapy and Speech Pathology services to children and families. Our team is built around four core values: • Empathy • Connection • Presence • Teamwork We're proud of the supportive culture we've created and genuinely enjoy coming to work each day. Our reception team are a huge part of that culture. About the Role This is a varied and rewarding front-of-house role where no two days are exactly the same. Your responsibilities will include: • Greeting children and families with warmth and professionalism • Managing incoming phone calls and emails • Scheduling appointments and managing clinician diaries using Cliniko • Processing payments and Medicare claims • Liaising with NDIS participants, plan managers and support coordinators • Assisting with client enquiries and onboarding new families • General administration and reception duties • Supporting our clinical team to ensure each day runs smoothly About You We're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service. You'll ideally have: • Previous reception or administration experience (medical or allied health experience is highly regarded but not essential) • Outstanding communication skills • A warm, friendly and confident personality • Excellent organisational skills and attention to detail • Strong computer skills and the ability to learn new software quickly • The ability to remain calm and positive in a busy environment • A proactive attitude and willingness to support the wider team Most importantly, you'll be someone who enjoys building relationships with families and takes pride in creating an exceptional client experience. What We Offer • Permanent part-time position (minimum 15.2 hours per week) • $35-$40 per hour plus super (depending on experience) • Free on-site parking • Supportive and welcoming team culture • Beautiful, modern clinic in West Leederville • Thorough training and ongoing support • Opportunity to become a valued long-term member of a growing organisation How to Apply If this sounds like the type of workplace where you could see yourself thriving, we'd love to hear from you. Please submit your resume along with a short cover letter telling us: Why this role appeals to you. What you believe creates an exceptional client experience. Why you'd be a great fit for the iThrive Health team. We can't wait to meet you.
