HOTEL RECEPTIONIST The Sovereign Resort Hotel Pty Ltd T/A Sovereign Resort Hotel, located at 128 Charlotte Street, Cooktown QLD 4895, is seeking an organised and customer-focused Hotel Receptionist to join our front office team. This is a full-time position. The successful applicant will receive a yearly salary of $77320.88 per annum plus superannuation. As a Hotel Receptionist, you will be responsible for delivering professional reception and guest services while supporting the efficient day-to-day operation of the hotel front office. KEY RESPONSIBILITIES & DUTIES ·Assisting in training and supervision of front office employees of a lower grade. ·Dealing with incoming, outgoing and transferring of telephone calls to the hotel ·Taking, recording and booking room reservations ·Check-in of guests, the allocation of rooms and the control of guest keys ·Preparation of guest accounts and receiving payment for these accounts ·Control, checking and summary of the bills and dockets relating to guest stays ·Night auditing ·Providing information to and assisting guests with hotel services ·General office duties ·Performing front office duties at a higher level than Grade 2 ·Practicing proper workplace health and safety procedures ·Other incidental and peripheral duties as requested by the Employer ·Receipt and dispensing of monies ·Reconciliation of transactions ·Receiving payment for guest accounts ·Respond to customer requests in a professional and timely manner ·Offer assistance to hotel customers ·Promote the Employer’s services and facilities to customers when appropriate ·Make hotel customers feel welcome ·Assist in maintaining customer service standards set by the Employer ·Ensure the work area complies with the highest standards of cleanliness and good order ·Ensure that customers are served in a professional and diligent manner ·Ensure fast and efficient service WORK EXPERIENCE & QUALIFICATIONSAQF Certificate II in Hospitality, Business Administration or equivalent plus at least one and a half (1.5) years relevant work experience (20 plus hours per week); OR AQF Certificate III in Hospitality, Business Administration or equivalent plus at least one (1) year relevant work experience (20 plus hours per week); OR At least two (2) years relevant full-time hotel reception or front office experience (35 hours per week) may substitute for formal qualifications. Minuim of 3 months OPERA V5 RMS expierence REQUIRED SKILLS Excellent customer service and communication skills Strong organizational and administrative abilities Attention to detail and accuracy Ability to multitask in a busy hospitality environment Professional presentation and interpersonal skills As a Hotel Receptionist your own personal work ethic must be of the highest standard. Accommodation Available at a subsided cost. To apply for this position please send your resume along with a covering letter outlining why you are the best candidate for this position to email: rachael.webber@sovereignresort.com.au
