Employment Type: Temporary Part Time (up to 01/11/2026) Position Classification: Telephonist Level 2 Location: Nepean Hospital Remuneration: $34.37 - $35.77 Hours Per Week: 24 Requisition ID: REQ655883 Applications Close: 21/05/2026 With CORE Values of C ollaboration, O penness, R espect and E mpowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role. About Us Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions. Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care. Be the welcoming voice and vital connection at the heart of Nepean Hospital. As a Switchboard Operator, you will play a critical role in keeping our hospital communicating smoothly, safely, and efficiently. In this position, you will answer and transfer incoming calls promptly, respond to and escalate emergency calls such as medical emergencies and fire alerts, and ensure accurate entry of patient discharges and transfers into the iPM system. You will also maintain up to date paging database, rosters, and contact details for departments and staff, helping clinical and support teams stay connected when it matters most. If you are motivated under pressure, detail focused, and take pride in providing professional service in a fast paced healthcare environment, we encourage you to apply! Benefits available to eligible NBMLHD employees Opportunity for extra tax savings through Salary Packaging Novated Leasing Great education opportunities through Education Training Service which offers over 110 courses each year Access to our Employee Assistance Program (EAP) for staff and family members Fitness Passport NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply. NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards For assistance with applying through the NSW Health Career Portal please click here . What you will bring to the role Current experience using a multi-extension switchboard and demonstrated ability to manage multiple calls simultaneously Demonstrated good verbal communication skills as well as strong interpersonal skills Demonstrated ability to clearly convey written messages as well as maintain electronic and hard-copy documents / databases Demonstrated ability to work autonomously and in a multi-disciplinary team environment Demonstrated computer literacy including proficient keyboard and data entry skills Willingness and ability to work a 24 hour rotating roster with demonstrated ability to be flexible Ability to organise and set work priorities to meet department requirements in a high-pressured, busy and demanding environment Experience in a frontline customer service role and the ability to effectively use problem solving and negotiation skills Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa. Need more information? 1) Click here for the Position Description 2) Find out more about applying for this position For role related queries or questions contact Merina Koirala on merina.koirala@health.nsw.gov.au
