At Omni Projects , we are passionate about building exceptional custom homes and delivering an outstanding client experience from the initial stages of pre-construction through to handover and beyond. About the Role We are looking for an organised and proactive Client Services Coordinator to join our growing team. This is a varied and rewarding role that offers the opportunity to work across multiple areas of the business while providing genuine opportunities for career growth and professional development. Key Responsibilities Your responsibilities will include: Welcoming clients, and visitors, creating a professional and friendly first impression. Managing incoming phone calls, emails, and client enquiries, ensuring prompt, accurate and professional communication and maintaining accurate client and project records. Providing administrative support, including ordering, reviewing, and filing surveys, engineering reports, site assessments. Preparing, lodging, and monitoring planning and building approval applications, Liaising with local councils, developers, and external consultants for approvals. Managing homeowner enquiries during the maintenance period, coordinating warranty requests, and ensuring items are resolved efficiently through to completion. About You To be successful in this role, you will bring: Previous administration, customer service, or project coordination experience (experience within the residential building industry is highly regarded). Excellent organisational, written, and verbal communication skills with strong attention to detail and high level of accuracy. A proactive, adaptable attitude with excellent time management Proficiency in Microsoft Office and CRM systems (Truth Engine experience a plus) The ability to build positive relationships with clients, suppliers, and colleagues. A willingness to learn and contribute to a collaborative team environment. Why Join Omni Projects? Founded in 2021 by respected builder Luke Aveling, Omni Projects has grown through strong client referrals and quality-driven results. We're financially stable, forward-thinking, and driven by a passion for excellence. We offer: A full-time role within a thriving, fast-growing company A supportive, collaborative and friendly team culture. Genuine career progression and ongoing professional development and mentoring from experienced industry professionals. A modern, tech-enabled workspace using Truth Engine software Free onsite parking The opportunity to be part of a team that genuinely values quality, professionalism and exceptional customer service. Competitive salary based on experience. Apply now If you're looking for a rewarding career with a respected custom builder working in a dynamic team environment, we'd love to hear from you. Please submit your resume together with a cover letter outlining your experience and why you believe you would be a great addition to the Omni Projects team.
