Posted: 24/06/2026 Closing Date: 17/07/2026 Salary: $110,102.00 - $112,533.00 Job Type: Full-Time Employee (FT) Location: Nambour QLD Job Category: Community Development (Community Services & Development) Some roles respond to harm. This one exists to prevent it, learn from it, and ensure it doesn’t happen again. At Youturn, safeguarding isn’t policy, it’s a promise. A promise that every person we support is treated with dignity, safety, and respect. For Over 35 Years, We’ve Worked Alongside People Navigating Some Of Life’s Hardest Moments. As We’ve Grown Nationally, Our Responsibility Has Grown With Us To protect not just services… but people. Job Description Why This Role Exists Safeguarding isn’t owned by one team It lives in systems, decisions, culture, and how we respond when things go wrong. Your Role Is To Turn complaints into learning and accountability & t urn incidents into prevention and improvement Turn safeguarding from compliance into organisational behaviour This is where care meets courage and governance meets humanity. The Role — What You’ll Shape As our Safeguarding, Complaints & Client Safety Lead, you will lead the systems that protect people, strengthen accountability, and build trust. You Will Lead safeguarding frameworks, policies, and assurance systems that protect client rights and wellbeing & o versee complaints management, ensuring concerns are handled fairly, respectfully, and transparently Drive client safety oversight, including incidents, escalation, and organisational response & s trengthen governance, risk, and assurance, ensuring compliance and proactive oversight Translate insights from complaints, incidents, and risks into real, systemic improvement & build capability across teams to embed trauma-informed, rights-based practice This is not a reactive role. It’s about building systems that make safe practice the norm, not the exception. Who You Are You don’t look away from complexity you step into it. You Hold both empathy and accountability at the same time and c an navigate sensitive, high-risk situations with clarity and professionalism See patterns, risks, and systemic issues others miss & i nfluence without authority and build trust quickly Care deeply about what safety feels like for the people behind the data Desired Skills And Experience What You Bring (Essential) Qualifications Tertiary qualification in Social Work, Psychology, Nursing, Law, Human Services, Public Health, or similar Relevant professional registration/accreditation (where applicable) Ability to safely engage with and respond to traumatic and sensitive client information, maintaining professionalism, sound judgement, and emotional resilience Experience Demonstrated experience in: Safeguarding, complaints management, or client safety leadership roles Governance, quality, risk, or assurance environments Strong experience with: Incident management, investigations, or reportable incidents Complaints frameworks and resolution processes Proven ability to: Work within legislative, regulatory, and accreditation frameworks Analyse incidents, complaints, and risk data to identify systemic issues Translate insight into practical, organisation-wide improvement Highly Regarded Experience in human services, mental health, health, or community sectors Exposure to regulators, external reviews, or audit processes Critical Capability Ability to safely engage with and respond to traumatic and sensitive client information, maintaining professionalism, sound judgement, and emotional resilience The Way We Work At Youturn, our values don’t sit in a document—they show up in how we work: Integrity — we do the right thing, even when no one’s watching , Inclusion — every perspective matters , Respect — every person’s story matters , Learning — we reflect, adapt, improve , Stewardship — we treat every dollar like it matters, because it does What We Offer We don’t just support the community, we support our people: Competitive salary salary packaging up to $15,900 ( $2,650 meals) 5 days wellness leave annual leave loading 12 weeks paid parental leave Clear roadmap for growth and development A beautiful, open-plan office filled with plants & a genuinely supportive, down-to-earth team culture Work that directly contributes to meaningful community impact This Role Isn’t for Everyone If You’re Looking For A purely procedural or compliance-only role Minimal complexity or challenge Distance from real-world impact This isn’t it. But If You’re Ready… To lead with courage. To protect what matters most. To build systems that ensure people are safe, heard, and treated with dignity. Ready to Make Your Work Mean More? Ready to build something that matters? Send us your CV & a cover letter that tells us about your experience & what you can bring to this opportunity. www.youturn.org.au Youturn is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience, and people from diverse cultural and linguistic backgrounds.
