Description Foundation Theatres has an exciting opportunity for an experienced and highly organised Ticketing Manager to join our team. We are seeking a proactive and solutions-focused ticketing professional with extensive experience in ticketing operations, exceptional attention to detail, strong systems expertise and a passion for delivering outstanding customer experiences. Working across productions at the Capitol Theatre, Sydney Lyric, Foundry Theatre and Sydney Event Centre, the Ticketing Manager will lead the operational delivery of ticketing across a diverse portfolio of live entertainment events. The role is responsible for the end-to-end management of ticketing operations, including event builds, pricing configuration, inventory management, on sales, reporting and ticket distribution. Reporting to the Head of Marketing & Ticketing, the successful candidate will work closely with producers, presenters, commercial ticketing services and internal stakeholders to ensure accurate ticketing setup, seamless event delivery and the successful implementation of commercial ticketing strategies. This role is ideal for an experienced ticketing professional who thrives in a fast-paced environment, enjoys solving complex operational challenges and is committed to delivering excellence across every stage of the customer ticketing journey. About The Position Work Type: Full Time Location: Pyrmont & Haymarket NSW Hours of work: Generally, Monday – Friday, however hours can vary to include weekends and evenings when required during peak show periods. Requirements What it takes to be great in this role. 7 years of ticketing experience with a large commercial ticketing service provider. Strong operational judgement with the ability to balance accuracy, speed and commercial priorities in a live ticketing environment. High attention to detail, particularly in event builds, pricing structures, inventory control and customer-facing information. Ability to remain calm and decisive under pressure, particularly during on sales, system issues or high-demand events. Strong communication skills, with the ability to translate complex ticketing information into clear guidance for non-technical stakeholders. Confidence working with multiple stakeholders, including producers, internal departments and external ticketing partners, often with competing priorities. Commercial awareness, with an understanding of how ticketing decisions impact revenue, audience development and customer experience. Ability to lead through influence, particularly in a role that requires coordination across teams rather than direct authority over all stakeholders. Strong systems literacy, with the ability to quickly learn, troubleshoot and optimise ticketing platforms and integrations. Commitment to continuous improvement, always looking for ways to streamline processes, improve accuracy and enhance the customer journey.
