Job Description With a combination of breakfast, lunch and dinner service as well as conferencing job tasks, this role has plenty of variety. You'll work alongside the Leadership Team to ensure seamless guest experiences. Reporting directly to the General Manager, you'll lead the day-to-day operations of The Social , our vibrant in-house restaurant, while partnering closely with our Kitchen, Sales and Marketing, and People & Culture teams to deliver exceptional experiences for our guests. The key responsibilities in this role are unique to this hotel and include: Lead, coach and develop a team of passionate F&B Heartists, creating a positive and high-performing culture. Be a visible, hands-on leader who isn't afraid to jump into service when required. Take ownership of the guest experience, ensuring every interaction reflects genuine hospitality and care. Prepare rosters that support business needs while balancing team wellbeing and operational requirements. Coordinate staffing solutions and support the team during periods of leave or unexpected absences. Manage restaurant ordering, stock control and inventory, working closely with the Executive Chef. Collaborate with Sales and Marketing to deliver seamless conferences, events and group experiences. Drive team capability through onboarding, coaching, training and succession planning. Support recruitment activities in partnership with the People & Culture Manager. Monitor performance through daily, weekly and monthly reporting. Respond confidently and professionally to guest feedback and escalated concerns, always seeking guest-focused solutions. Ensure compliance with liquor licensing requirements, food safety standards and hotel policies. This is a Full-time role, working across a rotating roster of 7 days per week, with working hours ranging from 6.00am through to 9.30pm.
