Perth Convention and Exhibition Centre - Retail Assistant Manager An exciting period of growth is coming to Perth Convention and Exhibition Centre (PCEC). We are looking for exceptional individual to take the next step in their hospitality career! The role The Retail Assistant Manager is a leadership position, the second in charge of the department, responsible for ensuring the Retail Department is successful in delivering the highest standard of service. Our Retail Assistant Manager owns the execution of service on the floor, responsible for a team of Retail Duty Managers and Supervisors to ensure the delivery is seamless. This is a hands-on, guest experience focused, leadership role, responsible for overseeing the day-to-day operations. The Retail Assistant Manager will be required to lead and train a team of casual staff to deliver on these objectives, whilst focusing on continual improvement for the department and its policies and procedures. Responsible for financial efficiencies, and maximising revenue opportunities across our retail bars, food kiosks, coffee carts and cafes, as well as ensuring all occupational health and safety procedures are maintained and adhered to, fostering a culture of 'Zero Harm' amongst the team. You will lead by example and strive for constant improvement in the department daily. You will be an integral leadership figure within our Hospitality Team, used to dealing with multiple events and clients within a standard shift. This role requires a naturally energetic individual who has a passion for the hospitality industry, is accustomed to working in a fast-paced environment and has a proven capacity to work well in a high-pressure environment while leading a team of high performing individuals. You will demonstrate a thorough understanding of Food Safety Regulations and be accustomed to the compliance of our Food Safety Management Plan, providing guidance and continuous improvement opportunities within the team. To be part of this exciting opportunity you will demonstrate… Ability to successfully manage multiple events and clients simultaneously within a fast-paced environment Commitment to delivering exceptional service standards and experience in delivering first class service to high profile corporate clientele. Experience in problem solving, plus excellent verbal and written communication skills. Highly organised with the ability to forward plan and prepare for upcoming requirements. Pro-active and solutions focused with a strong understanding of departmental operations. Excellent professional grooming and presentation. Qualifications/Experience A tertiary qualification in Hospitality Management or a related course is favoured. Hospitality and industry experience with a minimum of two years' experience in a similar role. Strong operational experience is required. Background in live event operations, stadia operations or large volume, multi-outlet catering would be beneficial toward this position. Leadership experience within event operations. Full working rights in Australia. Unrestricted Approved Manager's License (WA) is a pre-requisite for this role. PCEC, a member of the Downer Group. The Perth Convention and Exhibition Centre is Western Australia's flagship event destination which is home to some of Perth's most exclusive gala dinners and events, large scale conferences to small boardroom meetings, corporate events, exciting exhibitions, weddings and theatre performances. Through the innovative fusion of space, catering, technology and design, PCEC provides an unequalled range of meeting possibilities optimally suited to promoting positive interactions between business, industry and community. With an estimated 650,000 people attending one (or more) of the 500 plus events conducted at Perth Convention and Exhibition Centre each year, it's no surprise PCEC is Perth's premier business event destination. If you are looking to make a positive career move, PCEC is an excellent choice for you. How to apply Go to "Apply", fill in our on-line application form and submit an updated resume to support your application. PCEC is an Equal Opportunity Employer and encourages Indigenous Australians to apply.
