Our client has been shaking up the finance industry by providing tailored financial solutions to support vendors and agents with the costs associated with buying and selling property. As they continue to grow, they are looking for an experienced Collections Officer to join their North Sydney (2060) office. You’ll manage a portfolio of overdue accounts, working with customers to understand their circumstances, negotiate payment solutions, and achieve positive recovery outcomes while ensuring all activities are compliant and every customer interaction is handled with professionalism, empathy, and care. What you’ll be doing Manage a portfolio of overdue accounts and conduct inbound/outbound collections activity Negotiate payment arrangements and work with customers experiencing hardship Maintain accurate records, case notes, and documentation Follow compliance requirements, workflows, and quality standards Work towards KPIs including contact volumes, promise-to-pay conversions, and debt resolution outcomes Contribute to process improvements and maintain high-quality customer service standards What’s on offer Full-time permanent position $80,000 Super Monday – Friday, 8:30am-5:00pm North Sydney office (2060) with hybrid work post induction (Thursdays WFH) Supportive, close-knit team with ongoing career development opportunities What we’re looking for Previous experience in debt collections, credit control, customer service, call centres, or financial services Strong communication, negotiation, and conflict resolution skills Experience working towards KPIs and performance targets Strong attention to detail, organisation, and time management skills A professional, resilient, and empathetic approach when handling challenging conversations Confidence learning new systems, processes, and regulatory requirements If you’re looking to take the next step in your customer service or finance career and want to join a supportive team where you can make a genuine impact, we’d love to hear from you. APPLY NOW , or for a confidential discussion, contact Sonja at SMAART Recruitment on 03 8637 4401 .
