What we can offer you: Salary of up to $106,564 Super, with 100% salary packaging to maximise your take home pay. Generous leave entitlements including 2 weeks paid Christmas leave in addition to 4 weeks annual leave, plus extensive personal/carer's leave. Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer. Access to industry leading education, professional development opportunities and career pathways. You’ll make a difference in this role by: Client Experience Leading the coordination of admin operations at NextSense Education, ensuring a professional, responsive, and welcoming service for students, families, staff, and visitors. Facilitating seamless communication and liaison between Admin Team and Education Leaders to support effective daily operations and service delivery. Acting as the initial escalation point for complex enquiries and matters, ensuring issues are managed promptly, sensitively, and appropriately. Supporting and coordinate administrative processes that enable effective client service delivery, including finance. Leading data collection process and census administration Client Administration Supporting the effective use of CRM’s. Overseeing processes for student records in accordance with legislative, privacy, and organisational requirements . Maintaining accountability for the accuracy, integrity, and completeness of student and operational data across all administrative systems. Service Administration and Operations Leading a small team of Education Services Admin Staff. Acting as a key contact for NextSense Head of Roles. Financial responsibilities including budget setting, monitoring, invoicing, collections of funds, problem solving, financial acquittals of federal and state government funding Other Duties Contributing to a positive and collaborative team culture that promotes continuous improvement, professional learning, and high-quality service delivery. Actively participate in team meetings, contributing feedback and suggestions to support operational effectiveness and continuous improvement initiatives. Supporting organisational initiatives, including marketing activities, client engagement strategies, and the ongoing development and nurturing of client relationships. Undertaking reasonable travel across other sites within the Network as required. Performing other reasonable duties and responsibilities as directed by the manager. Lead Professional Support, Education Services - Macquarie. Make a real difference working within our Education Team as a Lead Professional Support- Education Services . Enjoy flexibility, two weeks of additional leave, and access to not-for-profit salary packaging benefits. This is a Permanent Full-Time opportunity reporting directly to the Head of Education Strategy and will work onsite at our NextSense School- Macquarie. About You: Experience in stakeholder management within multidisciplinary settings. Experience in administrative roles. Demonstrated success in identifying inefficiencies and implementing processes. Advanced proficiency in Microsoft Office applications, including Word and Excel. Working knowledge of Microsoft PowerPoint, Canva, and related systems. Experience providing administrative support to professional staff in health, disability, or education settings (desirable). Demonstrated experience using Client Relationship Management (CRM) systems to maintain accurate client records, document service interactions, and support effective service coordination. Experience with Compass and OWNA is preferred. You are obliged to become familiar with, and comply with child protection policies and legislation, as amended from time to time Valid Working With Children Check and National Criminal Record Check (or willingness to obtain). Our Purpose and Ambition NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world. NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential. We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services. How to apply: If this role sounds like you, please click on the apply button and follow the prompts. If you would like to learn more, please reach out to Lisa Wahab, Head of Education Strategy at for a confidential conversation. NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.
