Field Representative Vacancy details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service. Reference FR0626-181832 Position description Domain Programs / Customer Relations Job field / Job profile Customer services and support - Field representative Job title Field Representative Employment type Permanent Professional category Professional, Engineer & Manager Part time / Full time Full-time Job description Reporting to the Field Representative Manager, the Field Representative is responsible for: - Provide local proactive assistance to the operators - Provide technical assistance to SAFRAN Helicopter Engines Australia customers as required: 24 hours a day / 7 days a week - Assist the customer to ensure the operational serviceability of SAFRAN Helicopter Engines equipment in compliance with safety and national airworthiness instructions - Provide regular updates on SAFRAN Helicopter Engines Australia fleets and operational data - Confirmation of removals according to published technical publication - Ensure that all entries within the Logbooks, Log cards are executed correctly and as per established procedures - Promote the entry into service of products and support services - Facilitate the return of products for investigation, repair or overhaul as required - The completion of Technical Reports as appropriate for the work performed - To liaise with the Customer Support Team of any issues arising during customer interaction and recording these subjects in our global CRM database. - Regularly visit customers as per established programme - Report and maintain accurate Fleet activity - Report Customer satisfaction as required - Coordinate and communicate with Customer Support team as required to ensure highest levels of support and customer satisfaction But what else? (benefits, specificities, etc.) We offer more than just a job - we offer a career in a globally respected organisation that values: - A collaborative, high-performance culture - A commitment to innovation and continuous improvement - A diverse and inclusive workplace where your ideas matter - Competitive benefits including 5 weeks of annual leave, access to health programs after probation, and support through our holistic Employee Assistance Program (EAP) - Ongoing training, development, and career pathways while contributing to world-class helicopter engine technology in a collaborative and inclusive workplace To submit your application on our website it is best to use a desktop. If you have any issues submitting your application please contact Ilona on 02 9796 6600. SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. Please note all final applicants for this position will be asked to complete a national police check. Candidate skills & requirements This demanding role requires you to have strong proven experience and knowledge in: - One of more of SAFRAN Helicopter Engine variants such as, Arriel, Arrius, RTM322 - Performing technical support for operators - Providing detailed customer service - Performing maintenance tasks in service centres and in the field - Performing release inspections and issuing release documentation - Airframe to engine interface knowledge would be highly regarded Additionally in this role, you will be required to frequently travel to the numerous operators in the region, therefore flexibility is rated as a key attribute. Position location Job location Oceania, Australia, New South Wales City (-ies) Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2 Candidate criteria Minimum education level achieved Certificate / Diploma / Advanced Diploma Minimum experience level required More than 5 years
