We are seeking a driven and customer-focused Mandarin Speaking Business Manager (Finance & Insurance) to join a fast-growing automotive dealership in Melbourne. This is an exciting opportunity to play a key role in shaping strong performance and long-term success. Representing a rapidly growing global automotive brand, our client is Kaizen-focused, embracing a culture of continuous improvement, operational excellence, and high-performance teamwork. This role offers the chance to work in a dynamic environment with strong career growth potential. About the Role As a Manddarin Speaking Business Manager, you will play a critical role in supporting both the sales team and customers across in-store and online channels. You will be responsible for managing finance and insurance processes, ensuring compliance, and maximising finance penetration and customer satisfaction. You will work closely with lenders, internal teams, and customers to deliver a seamless and professional end-to-end finance experience. What you'll do Partner with sales teams to provide Finance & Insurance solutions Manage finance applications from submission through to approval Liaise with lenders and credit assessors to optimise approval outcomes Ensure accuracy in all documentation, compliance, and contract processes Present and sell after-market products including service plans and warranties Support customers through the full vehicle purchasing journey Follow up on leads and opportunities to maximise F&I performance Maintain compliance with all legal, privacy, and regulatory requirements Chinese Mandarin language skills are preferred About You Previous experience in automotive Finance & Insurance (preferred) Strong understanding of financial services or lending processes Ability to work in a fast-paced, high-performance environment Excellent communication and interpersonal skills Strong attention to detail and high level of accuracy Customer-first mindset with a strong sales drive Ability to build strong relationships with customers and internal teams Why Join? Work with a globally recognised automotive brand Join a Kaizen-driven organisation focused on continuous improvement Career development opportunities within a leading automotive group Supportive, high-performance team culture At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.
