Role Status: Full-time temporary vacancy available until 30 June 2027 Remuneration: AHP2 ($94,997 - $110,052) plus 12% superannuation Join a team undertaking important work that calls for empathy, integrity and a thoughtful approach. Our Legal Services directorate is seeking a Redress Liaison , based in Keswick . As part of the Redress Response Team, you will play a key role in supporting the Department's responsibilities under the National Redress Scheme, helping ensure survivors are treated with respect and compassion throughout their engagement with the process. We are seeking individuals who are organised, compassionate and able to navigate complex information with accuracy and integrity. In this role, you will: Prepare Requests for Information responses, including locating and interpreting relevant departmental records Work with survivors seeking a Direct Personal Response in a respectful, trauma-informed and person-centred manner Coordinate the delivery of Direct Personal Responses, including liaising with DCP executives, independent facilitators and service providers Produce high-quality briefings, correspondence and other written material for the Redress Response Team Maintain accurate records in line with departmental and legislative requirements. About you At your core, you are empathetic and motivated by work that has meaning and purpose. You communicate clearly and respectfully, and are comfortable engaging with a range of people in a way that is calm, thoughtful and professional. You bring experience supporting people with complex needs through thoughtful, planned and outcome-focused interventions. You are committed to survivor-focused and trauma-informed practice, approaching sensitive situations with compassion and a genuine focus on achieving positive outcomes. You understand the importance of confidentiality and approach sensitive matters with discretion, care and respect for the people and information involved. Why apply This work sits within the Department for Child Protection's broader responsibility to support safe, accountable and well-governed services for the community. If you're looking for work that is meaningful in a practical sense and contributes to important outcomes, this is an opportunity to use your skills for work that matters. Perks That Matter: At DCP, these are just some of the benefits you'll enjoy: A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact Flexible working options with tailored arrangements to help you balance work and life Wellbeing Support - confidential Employee Assistance Program services for you and your family Paid Parental and Partner Leave - additional paid time to support you and your growing family Recognition and Growth - we celebrate your achievements and open doors to development across DCP Salary Packaging - reduce your taxable income with a range of pre-tax benefits Health and Fitness Perks - free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family. AHP2 positions are also entitled to claim reimbursement of eligible professional development expenses through the Professional Development Allowance. A Qualification Allowance may also apply, if you hold an additional qualification relevant to the role. See our full list of benefits. About DCP The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected. Special Conditions: Essential: A degree level qualification in Social Work which gives eligibility for full membership of the Australian Association of Social Workers You must have a current Working With Children Check You must have a current Australian driver's licence (P2 or above) and a willingness to drive Some intra/interstate travel (including in a small aircraft) including overnight stay may be required. For a successful application you will need to respond to all points listed under the your capabilities section of the attached role description. Please also note any special conditions that may be listed. Want to know more? Contact Mikala Ballard - Manager, Redress and Information Release for a confidential discussion Email communication preferred: mikala.ballard3@sa.gov.au. Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities. This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA communities, and those from culturally diverse backgrounds. We are committed to fostering an inclusive, safe, and respectful workplace where everyone feels supported. To apply for this role, please click on the apply button to be redirected to the DCP Career Portal. Applications Close: 06 July 2026, 11:00 PM
