AYAN InfoTech is looking for IAM Technical Lead to join an exciting project based in Melbourne (Hybrid) . The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects. Role: IAM Technical Lead Location: Melbourne (Hybrid) Contract Duration: 6 Months with high possible extensions Experience: 7 Years Job Summary: We are looking for a hands-on IAM Technical Lead (C1 Band) to support the client account. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms. The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies. Key Responsibilities: Provide technical leadership for IAM platforms (no people management responsibility) Drive solution design validation, troubleshooting support, and technical governance CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting) SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations) Act as escalation point for complex IAM issues and integrations Work hands-on on incidents, service requests, and problem tickets Perform deep troubleshooting and root cause analysis (RCA) Support access provisioning issues, PAM onboarding, and integration failures Ensure SLA adherence and operational stability Lead and actively participate in priority incident calls Provide technical ownership during Major Incident Management (MIM) Support real-time mitigation and post-incident RCA activities Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud Identify and implement automation and process improvements Contribute to runbooks, SOPs, and knowledge management Support audit, compliance, and remediation activities Contact: 61-(02) 7207 6926 for more details. Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.
