Product Specialist – Microsoft Surface Your duties include, but will not be limited to, the responsibilities as identified below. These duties may be reasonably varied by the company in consultation with you during your employment. To achieve optimal outcomes for the business, you may be reasonably required to perform duties outside of your position description from time to time. If you are unsure about what is required of you at any point in time during your employment, please seek clarification from your direct manager or the HR & Payroll Manager. Reports to Business Manager Tasks and Responsibilities (not limited to) Support the Product Manager in the day-to-day management of the vendor portfolio. Develop a strong understanding of vendor products, programs, processes and vendor tools. Submit and manage deal registrations, special pricing requests and quoting. Identify and communicate stocking opportunities and demand trends. Managing shared mailbox, including but not limited to product information, availability, ETA and pricing. Assist with sales forecasting, pipeline reporting and opportunity tracking. Collaborate with internal sales teams, BDMs and stakeholders to drive portfolio growth. Process customer return requests in vendor portal. Maintain system ETAs and sending SOH reports to Surface partners. Review invoices and credit notes and allocate them against vendor returns and claims. Assist with inventory management and stock allocations. Escalate customer, supply and operational issues where appropriate. Act as a Surface evangelist within Dicker Data. Skills, Knowledge and Experience Strong experience in PC devices/channel/distribution/selling Proactive/operational excellence/problem solving Taking the initiative and responsibilities, self-motivated, creative Professional communication skills, both written and verbal Excellent customer service skills. Relationship building and skills Excellent negotiation skills Able to work well in a team as well as autonomously Strong MS Office proficiency and analytical skills Not afraid to pick up the phone for outbound/ inbound Work under pressure. Attention to detail Multi-tasking and excellent prioritisation skills Problem solving and implementing process efficiencies
