An exciting opportunity has become available to join a well-established luxury interiors business renowned for its premium furniture, lighting and home décor collections. Working with high-end residential, commercial and trade clients, this business is recognised for delivering exceptional products and an outstanding customer experience. They are seeking an experienced Customer Service & Operations Manager to lead the customer service function while overseeing the operational processes that support the customer journey. This is a leadership role where you'll manage a small team, drive service excellence and play a key part in supporting the company's continued growth. Key Responsibilities Lead and develop a small customer service team while delivering an exceptional client experience across every touchpoint. Manage the customer journey from purchase through to delivery, including post-purchase support and resolving escalated enquiries. Oversee logistics, order fulfilment and supplier coordination to ensure seamless day-to-day operations. Drive process improvements, maintain CRM accuracy and collaborate with internal teams to enhance operational efficiency. Skills & Experience Previous experience in a Customer Service Manager, Operations Manager or similar leadership role. Ideally, experience within the furniture, interiors, homewares or luxury retail industry. Strong communication, problem-solving and stakeholder management skills. Highly organised with the ability to manage multiple priorities in a fast-paced environment. Benefits & Culture Join a growing luxury interiors business with exciting long-term career opportunities. Collaborative, supportive and design-focused workplace culture. Office-based role with standard hours of 9:00 am–5:00 pm , with occasional flexibility to work from home. Consultant melinda.b@bespokecareers.com Reference number: 73334 Profession:Architectural & Interior ProductsOperations Company: Bespoke Careers Date posted: 25th Jun, 2026
