JOB OVERVIEW JOB ASSIGNMENT Auto Electrician ALTERNATIVE BUSINESS TITLE JOB LEVEL Individual Contributor SITE GENERAL DESCRIPTION To perform service and repairs of customers vehicles and where required, the preparation of new vehicles to a high standard. Ensuring total customer satisfaction in the most cost-effective manner, taking into account time, safety and quality standards. ON SITE DEPARTMENT Service Workshop REPORTS TO Workshop Foreman AWARD Vehicle Repair Services & Retail Award 2020 CLASSIFICATION Level 6 JOB REQUIREMENTS EDUCATION, CERTIFICATIONS & PROFESSIONAL MEMBERSHIPS Certificate III in Automotive Electrical Technology Drivers Licence HR/HC Drivers Licence KNOWLEDGE REQUIREMENTS Diagnostic analysis Dealer Management Systems PREFERRED WORK EXPERIENCE Previous auto electrical experience in automotive industry PERSONAL ATTRIBUTES Verbal and written communication skills Organisational skills Time management skills Workmanship & attention to detail Strong commitment to safety SCOPE TYPICAL DIRECT REPORTS Apprentices INTERNAL RELATIONSHIPS Service Workshop team members Predelivery Department Service Administration Department Parts Department EXTERNAL RELATIONSHIPS Industry bodies/trainers Suppliers Customers WORK ENVIRONMENT Fully equipped service workshop KEY ACCOUNTABILITIES & DUTIES AUTOMOTIVE REPAIRS & TRAINING Repair Electrical Parts and Systems of vehicles Ensure all accessories requested on repair orders are fitted and completed Provide expert advice in relation to auto/mechanical condition of vehicles Identify and advise of any additional work required and provide labour and time estimates Test drive / complete inspections of work in accordance with Service Check Sheet Diagnose and complete repairs and adjustments using OEM (Original Equipment Manufacturer) computer diagnostic programs and circuit wiring diagrams Produce clear and concise reports detailing all work carried out on repair orders including supplies used and recommendations in a prioritised order Ensure all work completed is to company and manufacturer quality standards, also ensuring vehicles are properly protected when work is carried out Explain diagnosis to service advisors / customers when required Ensure all customer work carried out is completed fully and efficiently the first time and clocked on/off in the DMS Ensure workshop area, tools and equipment are cleaned and maintained to a high standard at all times TEAMWORK Work in conjunction with other team members to ensure repairs completed Provide support and guidance for Apprentice technicians Request assistance from supervisor if and when required Update job knowledge by participating in training and development activities as arranged. HEALTH AND SAFETY Practice and promote company WHS policies and processes at all times Ensure equipment is regularly maintained for safe and efficient operational use Report all incidents, injuries and near misses to Workshop Foreman / Service Manager OTHER Any other miscellaneous duties as required FUNCTIONAL COMPETENCIES The knowledge, skills and abilities that contribute to individual performance CONTINOUS IMPROVEMENT Actively supports process improvement activities including reviewing current practices to achieve efficiency gains. DECISION MAKING & INFLUENCE Consults with manager and makes decisions in accordance with CMV policies. Expresses suggestions clearly and is able to identify issues. TECHNICAL CREDIBILITY Acquires and applies new skills and knowledge to remain up to date in area of expertise. PLANNING & ORGANISING Plans and organises own work in support of achieving the team's priorities. Takes into account potential changes and proposes contingency plans. CUSTOMER FOCUS Establishes effective relationships with internal/external customers to understand their needs. Finds ways to exceed customer expectations. COMPANY VALUES Guiding our actions every day SAFETY FIRST Safety is in our DNA. Being ‘CMV Safe’ is about looking out for our own safety and well-being, and that of our team mates and our customers. CAN DO We’re optimistic in our outlook, always looking for positive solutions and working hard to deliver on our promises. ASK THE QUESTION Why? To learn. To solve problems. To avoid assumptions. To really understand and continually improve. DO THE RIGHT THING We demonstrate integrity in everything we do. We owe it to ourselves, our team, our customers and our business partners to do the right thing. MUTUAL RESPECT We value our relationships. We treat all individuals with respect, fairness, kindness and tolerance
