Commercial Team Leader

Victorian Government • La Trobe Region • 1d ago

Take senior operational responsibility for retail, visitor services, accommodation, and commercial activities at Wilsons Promontory National Park- one of Victoria's most iconic destinations - while driving high-quality visitor experiences that balance commercial success with environmental stewardship. Lead, coach, and develop a multi‑disciplinary team while working closely with Traditional Owners, volunteers, contractors, and community stakeholders, fostering an inclusive, collaborative culture that delivers real social, cultural, and economic value. Enjoy an ongoing leadership role within Parks Victoria, offering autonomy in operational decision‑making, exposure to emergency management and continuous improvement initiatives. About the role: The Commercial Team Leader provides senior operational leadership for all commercial, retail, and visitor service operations at the location. The role is responsible for planning, coordinating, and delivering high-quality services that align with Parks Victoria's strategic objectives, including sustainability, visitor satisfaction, and operational efficiency. The Commercial Team Leader oversees a multi-disciplinary team, providing coaching, mentoring, and performance management to foster a high-performing, collaborative, and inclusive culture. The role ensures staff are skilled, engaged, and resourced to deliver safe, efficient, and customer-focused services. About Wilsons Promontory National Park Wilsons Promontory National Park offers a comprehensive range of visitor services, including significant roofed accommodation options, Parks Victoria's largest campground with 475 sites, Victoria's southernmost light station, and an experienced Customer Services team. This team provides customer support, manages the park's Entrance Station, handles bookings, and supports the Parks Victoria Call Centre. The role also oversees multiple complex contracts and relationships, as well as leads a Customer Service team of approximately 25 members. Operating in South Gippsland, and specifically at Wilsons Promontory, brings both opportunity and challenge. Success in this role requires an understanding of: Seasonal workforce pressures - attracting, onboarding, and retaining staff in peak tourism periods Remote service delivery - limited access to services, supply chain constraints, and on-site decision-making Housing and accommodation considerations - supporting workforce sustainability in a constrained regional market High visitor expectations - delivering consistent, high-quality experiences in a nature-based setting Your application will need to include: A Current Resume A Cover Letter Application Close date: Sunday 12th of July 2026 Sound like you? For a confidential discussion about the role, contact Andrew Davies on 0458 831 588 or apply online! If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender. If this resonates with you, then please consider applying or getting in touch to discuss. Employment Requirements Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

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