We are looking for a highly organized and detail-oriented Service Coordinator to join our team. The role involves managing and coordinating all aspects of service delivery to ensure a high level of customer satisfaction. The ideal candidate will have excellent communication skills, strong multitasking abilities, and a customer-focused approach. Experience with Uptick and fire protection services in Australia is preferred. Key Responsibilities: Coordinate service requests and dispatch technicians to customer sites. Monitor service progress and ensure timely completion of work orders. Communicate with customers to provide updates and resolve issues. Maintain accurate records of service requests, work orders, and customer interactions. Collaborate with other departments for seamless service delivery. Identify opportunities for process improvement and implement changes. Provide administrative support to the service team as needed. Qualifications: Excellent written and verbal communication skills. Strong organizational and time management abilities. Ability to multitask and prioritize competing demands. Proficiency in Microsoft Office and other relevant software applications. Experience with Uptick and the Fire Protection industry is a plus.
