Join a growing healthcare organisation supplying products and services to hospitals, aged care facilities, and community healthcare providers across Australia. This customer service and order management role will see you manage customer enquiries, process orders through SAP, coordinate with internal stakeholders, and ensure a seamless customer experience. Working within a supportive and collaborative team, you'll play a key role in maintaining service excellence while supporting the delivery of essential healthcare solutions. Benefits $65,000 - $70,000 Super Join a growing healthcare organisation Supportive and collaborative team culture Structured onboarding and training program Diverse role across customer service and operations Career development opportunities within healthcare About the Company Our client is a well-established healthcare organisation supplying products and services to hospitals, aged care providers, and community healthcare customers across Australia. The business continues to experience strong growth and has built a reputation for delivering exceptional customer service and reliable healthcare solutions. With a culture centred around collaboration, accountability, continuous improvement, and customer focus, employees are empowered to contribute ideas, take ownership of their work, and make a meaningful impact within the organisation. About the Opportunity Reporting to the Customer Service Manager, you will be responsible for delivering exceptional customer support while managing the end-to-end order process. Working closely with customers, sales teams, logistics, and warehouse operations, you will ensure orders are processed accurately and delivered on time. This position plays a critical role in maintaining customer satisfaction through effective communication, problem-solving, and order management. You will become a key point of contact for customers, managing enquiries, returns, backorders, pricing discrepancies, and order updates while supporting the broader customer engagement team. Duties Manage high-volume customer calls and emails Process customer orders through SAP CRM Process EDI orders accurately and efficiently Maintain customer records within CRM Manage returns, credits, and account enquiries Provide order status and backorder updates Liaise with sales, logistics, and warehouse teams Support quotations and tender administration Process NDIS, DVA, and rental orders Complete reporting and general administration tasks Skills and Experience Customer service experience SAP or Salesforce CRM exposure Order processing experience Strong communication skills Culture A supportive, customer-focused, and collaborative team environment that values accountability, continuous improvement, and professional development. How to Apply Click apply or contact Danielle Jones on 0488 808 655 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs. Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse. Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.
