About the Company APOLLO BAY BREWING PTY LTD operates the Great Ocean Road Brewhouse, a locally owned hospitality venue located at 29-35 Great Ocean Rd, Apollo Bay VIC 3233. The business provides accommodation, food and beverage services, craft beer offerings, bistro dining, and a welcoming venue experience for locals, tourists, groups, and visitors to the Great Ocean Road region. The organisation is recognised as an established hospitality destination in Apollo Bay, with a focus on quality service, local products, responsible operations, and a positive customer experience. Role Purpose The Hotel Manager is responsible for the effective daily management of hotel, bar, bistro, accommodation, and guest service operations. The role exists to ensure the venue operates efficiently, profitably, safely, and in accordance with Australian workplace, hospitality, liquor, food safety, and employment requirements. This position contributes to business objectives by leading staff, maintaining service standards, managing operational performance, supporting compliance, and improving guest satisfaction across all areas of the venue. Key Responsibilities Manage daily hotel, accommodation, bar, and bistro operations to ensure smooth service delivery. Lead, supervise, roster, and support front-of-house, bar, housekeeping, and venue staff. Monitor guest service standards and resolve customer issues professionally and promptly. Oversee room bookings, check-in/check-out processes, and accommodation presentation standards. Manage food and beverage service standards in coordination with kitchen and bar teams. Ensure compliance with liquor licensing, responsible service of alcohol, food safety, and workplace health and safety obligations. Monitor budgets, sales, wage costs, stock usage, and operational expenses. Prepare reports on revenue, occupancy, customer feedback, staffing, and venue performance. Coordinate stock control, supplier orders, inventory checks, and wastage reduction. Support recruitment, onboarding, training, and performance management of staff. Maintain venue cleanliness, safety, maintenance, and presentation standards. Implement policies and procedures that improve efficiency, compliance, and customer experience. Collaborate with management, suppliers, contractors, and local stakeholders. Respond to operational risks, incidents, complaints, and service disruptions. Identify continuous improvement opportunities across staffing, service, systems, and guest experience. What We Are Looking For (Requirements) Minimum one (1) year of relevant work experience in hotel, venue, accommodation, or hospitality management. Relevant qualification such as a Certificate IV, Diploma, Bachelor’s degree, or higher in Hospitality, Business, Management, Tourism, or a related field. Strong knowledge of Australian hospitality operations, customer service standards, and workplace compliance. Current Responsible Service of Alcohol certification, or ability to obtain it as required. Proven ability to lead teams, manage rosters, control costs, and maintain service quality. Strong communication, problem-solving, organisation, and reporting skills. Ability to work flexible hours, including evenings, weekends, public holidays, and peak tourism periods. Why Join Us Full-time, permanent role with an annual salary range of AUD $75,000 to $85,000. Opportunity to manage a respected hospitality venue in a recognised tourism region. Supportive team environment with practical leadership responsibilities. Exposure to accommodation, food, beverage, events, and customer service operations. Opportunities for professional development and career growth in hospitality management. Employment conditions aligned with applicable Australian workplace standards.
