About the Department The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres. About the Branch The Student Transport and Allowances Branch is responsible for the: Students with Disabilities Transport Program Conveyance Allowance Program School Bus Program, including the state-wide roll out of centralised coordination of the program through the Student Travel System (STS) Buses and Vehicles - Owned or Hired by a School Policies Development and implementation of reform and improvement for all programs consistent with government priorities and budget responsibilities About the Role An exciting opportunity exists to join the Student Transport and Allowances Branch in a 12 month fixed-term position (parental leave coverage) as a Senior Service Delivery Advisor, Conveyance Allowance Program. The Conveyance Allowance Program provides transport assistance to approximately 40,000 students attending government and non-government Victorian Schools. The purpose of this role is to manage the delivery of the Conveyance Allowance Program within the Student Transport and Allowances Branch. The role is responsible for the day-to-day operation and coordination of the Conveyance Allowance Program. This program provides financial payments to students attending schools located in rural and regional Victoria to support travel to and from school. The Senior Service Delivery Advisor is responsible for: Operational responsibility for the Conveyance Allowance Program, utilising the web-based Student Conveyance Allowance System(SCAS); Provide effective customer management to stakeholders, which includes; schools, families, and external agencies relevant to the program area; Provide oversight of the program to ensure that payments are delivered accurately and in a timely manner to schools and families; Be an effective communicator to ensure programs are delivered, business plans and budgetary requirements are met; Provide high-quality program advice and reporting to management Attributes Your capacity for collaboration, driving continuous improvement, and cultivating genuine relationships with the team and external stakeholders will be pivotal for your success in this role. You will demonstrate strong capabilities in the following: Working Collaboratively: Guide others to create a culture of collaboration. Identify and work to overcome barriers to employee knowledge sharing opportunities, and develop genuine collaboration with other teams to identify and deliver program engagement and improvement outcomes Operational Service Delivery: Manage cross-functional service delivery. Meet department and community expectations for the program, considering impacts to schools and budget considerations, while remaining cognisant to sensitive or complex transport issues impacting student attendance and engagement at school Managing People: Hold both self and team accountable to public sector values and agreed performance standards. Support achievement of outcomes by anticipating and resolving issues. Establish and implement actions to increase level of people engagement. Create opportunity for recognising performance Desirable Qualifications and Experience Experience in service delivery or program management, particularly ones that require nuanced balance between needs of the government and department, alongside strong and effective stakeholder engamenet with program users to maximise success and achieve the desired outcomes * Proven ability to effectively build and maintain relationships with internal and external stakeholders through effective communication and consulting abilities Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact: Sarah Johnson – Manager, School bus Program and Conveyance Allowance Program via (03) 7022 2243 or sarah.johnson3@education.vic.gov.au. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on Thursday 2 July 2026
