FAS Intake and Triage Officer

Victorian Government • Melbourne • 1d ago

Help victims of crime access support when they need it most. Review applications and help people move through the scheme. Join a major reform that puts victims at the centre. Build a rewarding career while making a real difference. Ongoing, full-time role earning $81,496 - $98,955 per year, plus super. What you will do As financial assistance scheme intake and triage officer, you will help victims of crime access financial assistance through a fair and supportive process. You will review applications, gather information and help ensure people receive timely support. You will: review applications and identify required evidence communicate with victims and support people in a sensitive and trauma-informed way assess applications to determine priority, complexity and readiness for assessment make interim decisions to respond to the immediate needs of applicants manage invoice payments and work with other services to obtain information needed to progress applications. About you A qualification and/or experience in community services, social work, criminology, psychology, victim services or family violence is desirable. You will bring experience supporting people affected by trauma and communicating with empathy and respect. Experience using Salesforce or a similar case management system is desirable. Experience processing payments is also desirable. You will value cultural safety, victim-centred practice and improving outcomes for Aboriginal people. You should also have: strong trauma-informed communication skills good judgement and problem-solving ability the ability to build positive relationships and handle difficult conversations * a commitment to inclusion, cultural safety and supporting people from diverse backgrounds. To learn even more about this role, please read the position description. If you have any further questions, feel free to email Senior Manager Operations at Jess.Miranda@justice.vic.gov.au. Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy. How to apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. IMPORTANT INFORMATION: The salary range for this position is set out in the Victorian Public Service Enterprise Agreement 2024. Please refer to the Department of Treasury and Finance website for further information. Department policy stipulates that salary upon commencement is paid at the base of the salary range for the relevant grade. Any above base requests require sign off by an executive delegate and will be by exception only or where required to match the current salary of Victorian Public Service staff transferring at-level. If you have previously left the VPS on a departure or separation package, employment restrictions may apply. You may be required to mobilise to other areas to support priority projects or programs. The department is committed to providing and maintaining a working environment that is safe and without risk to the health of its employees. All appointments to the Department of Justice and Community Safety are subject to reference checks, pre-employment misconduct screening and criminal record checks. Some positions may also be subject to a medical check and/or Working with Children Check. Department of Justice and Community Safety employees are required to demonstrate commitment to the department's values and behaviours – serve the community, work together, act with integrity, respect other people and make it happen. The department values an inclusive workplace that embraces diversity and strongly encourages applications from Aboriginal people, people with disability, people from the LGBTIQ community and people from culturally diverse backgrounds. Child safe statement of commitment The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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