Platform Manager - Finance Applications Location: Sydney Employment Type: Contract (Leave Cover) - 6 Months Rate: $1050-$1200/day Super Proven experience administering and supporting FinanceOne within a large enterprise environment. Lead the support and continuous improvement of critical enterprise finance applications. Immediate Start - Hybrid Work Model About the Role We are seeking an experienced Finance Applications Platform Manager to lead a team responsible for the operational management, continuous improvement, and support of a broad portfolio of enterprise finance applications. This role is ideal for a technology leader who combines strong operational management, stakeholder engagement, service delivery, and continuous improvement capabilities with experience supporting business-critical finance systems. While DevOps principles are highly valued, this role is not a traditional DevOps engineering position. Instead, the focus is on fostering collaboration, automation, operational excellence, and continual service improvement across a complex finance applications ecosystem. You will lead a team responsible for the day-to-day management, reliability, support, and enhancement of critical finance platforms while partnering closely with Finance, Technology, Security, Integration, and Vendor stakeholders. Finance Platforms Supported FinanceOne Additional platforms include: OneHealth (F1 for Health) Basware P2P SAP Concur Xetta (Revenue System) TrakCare Financials HTrak (Health Consumables ERP) NAB DirectLink Other finance applications and integrated services across the broader ecosystem Key Responsibilities Platform Leadership & Service Ownership Lead the operational management and support of enterprise finance applications. Provide leadership to a multidisciplinary team of application specialists, analysts, and technical resources. Ensure service reliability, platform stability, and strong business outcomes. Drive accountability, performance, prioritisation, and effective workload management across the team. Establish and maintain service standards, operational metrics, and performance reporting. Operational Excellence Own and continuously improve operational practices across the platform landscape, including: Platform administration and configuration Access provisioning and role-based security controls Disaster recovery planning, testing, and readiness Audit and compliance activities Integration oversight and support Ensure operational processes are standardised, repeatable, and scalable. Promote automation wherever possible to improve efficiency and reduce operational risk. Continuous Improvement & Delivery Drive continuous improvement initiatives across processes, tooling, workflows, and service delivery. Lead the identification and implementation of opportunities to improve reliability, performance, and user experience. Support business-led enhancement initiatives and platform optimisation programs. Champion a culture of collaboration, learning, innovation, and service excellence. Agile Ways of Working Operate within a lean Agile environment. Utilise ServiceNow as the primary intake, workflow, and service management platform. Lead Kanban-based delivery practices to manage operational work and continuous improvement initiatives. Ensure effective prioritisation and flow of work across the team. Stakeholder & Vendor Management Build strong partnerships with Finance leaders, business stakeholders, vendors, and technology teams. Manage relationships with software vendors and external service providers. Collaborate with integration, infrastructure, security, and risk teams to ensure successful service delivery. Communicate service performance, risks, priorities, and improvement opportunities to senior stakeholders. Strategic Planning & Governance Identify future platform requirements and improvement opportunities. Contribute to platform roadmaps and service strategies. Ensure compliance with organisational governance, audit, risk, and security requirements. Support business continuity and operational resilience objectives. About You You will be an experienced Applications Manager, Platform Manager, Service Delivery Manager, or Finance Systems Manager with a strong track record leading enterprise application teams in complex environments. You will bring: Leadership & Service Management Experience leading high-performing application support or platform teams. Strong operational leadership and service ownership experience. Proven ability to drive continuous improvement and operational excellence. Experience managing competing priorities in complex enterprise environments. Finance Applications Experience Experience supporting finance, ERP, procurement, revenue, or business-critical enterprise systems. Understanding of finance business processes and associated application landscapes. Experience managing SaaS, cloud-based, and integrated enterprise applications. Service Delivery & Operations Strong knowledge of IT Service Management (ITSM) principles and practices. Experience with incident, problem, change, and service request management. Familiarity with ServiceNow or similar service management platforms. Experience managing disaster recovery, access management, compliance, and audit requirements. Stakeholder & Vendor Management Excellent communication and relationship management skills. Experience managing vendors, suppliers, and support partners. Ability to influence stakeholders across business and technology functions. Continuous Improvement & Agile Experience working in Agile and Kanban environments. Strong focus on automation, standardisation, and service improvement. Ability to identify opportunities for process optimisation and operational efficiencies.
