Assistant Restaurant & Bar Manager

AccorHotel • Auburn Area • 1w ago

Job Description Join the team at Pullman at Sydney Olympic Park and bring your leadership, energy and passion for elevated hospitality to Bacar, awarded One Goblet in Australia’s Wine List of the Year Awards 2025 and a finalist for Hotel Restaurant of the Year at the HM Awards 2025. Bacar is a premium dining destination within Pullman at Sydney Olympic Park, known for sophisticated service, thoughtful cuisine and a strong beverage identity. As our Assistant Restaurant & Bar Manager, you’ll be the on floor leader who drives service excellence, guest satisfaction and team performance across daily operations and major event days. What you’ll be doing: Lead service operations across breakfast, lunch and peak event periods, ensuring seamless execution even under pressure Elevate guest experience by lifting RPS, Google and TripAdvisor scores through proactive engagement and service recovery. Engage VIPs and Accor members with personalised recognition and loyalty‑driven experiences. Grow revenue per seat through structured upselling, beverage storytelling and strategic recommendations. Inspire and mentor your team, fostering a high‑performance culture aligned with LQA standards and Heartist values. Roster, forecast and manage labour, ensuring staffing is aligned with hotel occupancy and event demand. Collaborate strongly with the Culinary Team to maintain smooth service flow and strong product knowledge. Monitor financial performance, including average checks, revenue, COGS awareness and labour percentage. Assist with monthly reporting. Champion compliance and standards across hygiene, RSA, stock control and equipment care