Job Description Reservations Agent Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, luxury environment where every interaction matters? If so, we invite you to become part of our team as a Reservations Agent About the Role As the first point of contact for many of our guests, you will play a vital role in shaping their journey before they even arrive. Through your professionalism, attention to detail, and genuine passion for service, you will transform inquiries into memorable stays and ensure every guest receives a seamless and personalised experience. What You'll Do Manage room reservations via phone, email, and online channels with accuracy and efficiency. Deliver exceptional customer service that reflects our luxury brand standards. Provide guests with detailed information about accommodation, dining and hotel facilities. Identify opportunities to enhance guest experiences through personalised recommendations and upselling. Build strong relationships with guests and anticipate their needs before arrival. Collaborate closely with Front Office, Sales, and Revenue teams to maximize guest satisfaction and hotel performance. Maintain accurate reservation records and ensure all guest preferences are captured.
