Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked 196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements Key Objectives of Position Improve Digital Employee Experience (DEX) by simplifying user journeys and enhancing self-service adoption through effective communication Day-To-Day Tasks Design clear, consistent, and user-centric content that enables seamless digital interactions across Service Desk channels Ensure high-quality knowledge content for users, chatbots, and AI-driven interactions, reducing dependency on human support Support automation and Generative AI initiatives by creating optimized content, prompts, and conversational flows Create, review, and maintain user-facing content for knowledge bases, portals, and self-service platforms Write and optimize conversational flows for chatbots and AI-based support systems Translate technical procedures into simple, intuitive, and user-friendly instructions Support the definition and optimization of prompts for Generative AI, ensuring high-quality and reliable responses Key Competencies Needed Excellent verbal and written communication skills Strong UX writing and content design skills, with focus on clarity, simplicity, and usability Understanding of user behavior, journey mapping, and digital experience optimization Solid understanding of ITIL/ITSM processes and service performance metrics Familiarity with AI/GenAI content optimization (prompt design, response validation) Knowledge of data governance, data quality, and data management principles Understanding of Service Desk, End User Computing, and Digital Workplace environments Ability to influence stakeholders and drive insights-based decisions without direct authority Previous Experience 3–5 years of experience in IT service operations, reporting, data analysis, or service delivery environments Experience as a UX Writer, Content Designer, or Technical Writer in digital platforms Proven experience creating content for self-service portals, help centers, or chatbots Exposure to AI-driven interfaces or conversational platforms is a strong advantage Qualifications Diploma or Degree in an IT or Business-related discipline ITIL Foundations Certifications Preferred: Certifications in UX writing, content design, or user experience DEX tools experience (Systrack, Nexthink, Control-Up) Additional Locations : Brazil - São Paulo - São Paulo Brazil - São Paulo - Sao Paulo Brazil Brazil - São Paulo Brazil - São Paulo - São Paulo , Brazil - São Paulo - Sao Paulo Go back Apply If you require an accommodation to complete this application, please contact ability@lenovo.com
