Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked 196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements Role Overview The Change Management Intermediate Analyst plays a key role in service delivery operations, supporting and executing ITIL/ITSM Change Management processes. This role is responsible for ensuring that all changes to IT services and infrastructure are properly assessed, approved, implemented, and reviewed in a controlled manner to minimize risk and business impact. Key Responsibilities Ensure all changes are accurately logged, categorized, and maintained in the ITSM system Review and validate Requests for Change (RFCs) for completeness, risk, impact, priority, and compliance Coordinate approvals with Change Managers and stakeholders, including participation in Change Advisory Board (CAB) meetings Assign and track changes across internal teams and external resolver groups Ensure implementation, rollback, and communication plans are properly documented Monitor ongoing changes to ensure compliance with SLAs, OLAs, and approved change windows Communicate change status to Service Desk, technical teams, and business stakeholders Identify failed or high-impact changes and support Post-Implementation Reviews (PIRs) Analyze change data to identify trends, risks, and opportunities for improvement Collaborate with Incident, Problem, and Release Management teams Support documentation and standard change procedures in partnership with Knowledge Management Escalate risks, process deviations, or major impacts to appropriate stakeholders Key Skills & Competencies Strong verbal and written communication skills Solid understanding of ITIL/ITSM processes, particularly Change Management Ability to assess technical and business impact of changes Intermediate knowledge of enterprise IT environments (hardware, software, infrastructure) Strong organizational skills with attention to detail Ability to collaborate and build relationships across teams Understanding of how changes impact overall service stability and performance Experience & Qualifications Experience 2–5 years of experience in IT or service management environments Experience in roles such as Change Management, Service Desk, Service Delivery, or Infrastructure support Education Undergraduate degree in an IT-related discipline, or Technical high school diploma with relevant IT certifications Certifications Required ITIL Foundation Preferred ISO 20000 Foundation (or equivalent) Additional Locations : Brazil - São Paulo - São Paulo Brazil - São Paulo - Sao Paulo Brazil Brazil - São Paulo Brazil - São Paulo - São Paulo , Brazil - São Paulo - Sao Paulo Go back Apply If you require an accommodation to complete this application, please contact ability@lenovo.com
