Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked 196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements Key Objectives of Position Software Asset Management Senior Analyst is responsible for ensuring the accuracy and governance of all software asset data. Responsible to provide specialized support in software and licensing management, seeking to balance cost optimization and productivity through best market practices and deep knowledge of licensing models. This includes both on-premises and SaaS solutions for end users, as well as ensuring the effective use of SAM tools to maximize value, control compliance, and optimize software utilization across the organization. Day-To-Day Tasks Oversee projects, service processes, and asset movements to ensure data accuracy in asset management systems Software Certification and Packaging Manage software certification and updates (including patches, hotfixes, plugins, and add-ons) across physical and virtual environments Perform compatibility testing on standard corporate images (Windows, Linux, macOS) and, when required, on mobile platforms (Android/iOS) Execute validation checklists to ensure application security and compliance (e.g., admin privileges, internet access, automation risks) Package and deploy certified applications using enterprise tools (e.g., SCCM, Intune), including virtualization and software distribution via corporate stores Maintain accurate documentation and register certified software in CMDB and SAM tools, ensuring full traceability Record and attach evidence of all tests and validations (logs, reports, screenshots) and manage certification requests, including proactive updates and backlog handling Attend regular customer meetings Key Competencies Needed Good customer communication skills, verbal and written Possesses and applies more specialized knowledge in hardware and software support technologies Handles intermediate-level tickets, performing diagnosis and fault resolution Understands how their work impacts results within their area Demonstrates knowledge of internal operations and builds relationships to facilitate workflow Prepares detailed technical reports Experience with ITSM toolsets (ServiceNow preferred) Experience with Flexera tool Experience with MS SCCM and MS Intune Candidate Pre-Requisites Previous Experience: Minimum of 5 years previous experience in either an internal or outsourced operation as a SAM Technician Qualifications: Undergraduate degree completed in an IT related discipline or Technical high school completed with other IT Certifications ITIL Foundations Mandatory certifications (at least three of the below or equivalent): MD-101: Managing Modern Desktops SC-900: Security, Compliance, and Identity Fundamentals 20703-1: Administering System Center Configuration Manager 55313AC: Administering Configuration Manager, Part I: Fundamentals and Asset Management LPI Linux Essentials macOS Support Essentials Additional Locations : Brazil - São Paulo - São Paulo Brazil - São Paulo - Sao Paulo Brazil Brazil - São Paulo Brazil - São Paulo - São Paulo , Brazil - São Paulo - Sao Paulo Go back Apply If you require an accommodation to complete this application, please contact ability@lenovo.com
