A growing serviced office and co-working space provider located in a prime Sydney CBD location is seeking an enthusiastic and customer-focused Customer Service Representative to join its professional team. This is an excellent opportunity for someone who enjoys working with people, providing exceptional service, and being part of a dynamic business environment. About the Role As the first point of contact for clients and visitors, you will play a key role in ensuring the smooth day-to-day operation of the business centre while delivering a high level of customer service. Key Responsibilities Welcome clients, visitors, and guests in a professional and friendly manner. Assist clients with meeting room bookings, office setup, administrative support, and general enquiries. Prepare offices and meeting rooms for occupancy, including room setup, refreshments, and equipment arrangements. Manage incoming and outgoing mail, courier deliveries, telephone answering, and reception duties. Monitor and maintain the presentation and cleanliness of meeting rooms, offices, kitchen areas, and common spaces. Handle office supply and kitchen inventory ordering and replenishment. Respond promptly to tenant requests and escalate important matters to the Centre Manager when required. Process daily service charges and maintain accurate records. Assist with booking confirmations, client documentation, and database updates. Support meeting and event requirements, including arranging refreshments and catering. Identify opportunities to promote and upsell additional business centre services. Complete daily operational and administrative tasks as assigned. Daily Duties Open and prepare the centre each morning, ensuring meeting rooms and common areas are ready for use. Set up refreshments, newspapers, and client facilities. Answer incoming phone calls and manage client communications. Distribute mail and coordinate courier and package services. Maintain kitchen and reception presentation standards. Monitor office access cards, keys, tenancy schedules, and parking records. Prepare daily and weekly operational reports. Close and secure the centre at the end of each business day. About You To be successful in this role, you will have: Excellent customer service and communication skills. A professional, positive, and friendly attitude. Strong organisational and time-management abilities. Good computer and administrative skills. The ability to multitask and work independently. Previous experience in reception, customer service, hospitality, office administration, serviced offices, or co-working environments will be highly regarded. What's on Offer Attractive salary package based on experience. Full-time permanent position. Immediate start available. Friendly and supportive working environment. Opportunity to develop your career within a growing organisation. Prime Sydney office location. Applicants must have full working rights in Australia. Please apply within or send your resume directly to shane@studyandwork.com.au Only shortlisted candidates will be contacted.
