Job description Troocoo are partnering with a well established Queensland based organisation that prides themselves on making a positive difference within our community. Our client has seen significant success due to their customer first approach and ability to deliver industry leading results. Description Providing high quality service across phone and digital channels Managing high volume calls with empathy and professionalism Assisting customers with policy, premium and claims‑related enquiries Accurately recording and processing information Working with internal teams to deliver seamless customer experiences Identifying opportunities to improve processes and workflows Profile Previous experience in customer service (insurance or call centre experience highly regarded) Strong communication skills and the ability to build rapport quickly High attention to detail and accuracy in a busy environment Confidence in handling sensitive conversations Solid computer skills, including Microsoft Office A genuine passion for helping customers and solving problems Job Details Start date: 6th of July 4 month contract $39/hr super WFH flexibility, following the training period Brisbane CBD location Potential for future career growth within the organisation To apply online please click the 'Apply' button below.
