Job Description As a Level 3 IT Technical Specialist , you are a senior hands‑on member of Abano’s IT team, working with colleagues across Australia and New Zealand. Your core focus is modern device management - provisioning and deploying end‑user devices through Microsoft Intune and supporting the daily tasks that keep our fleet current and compliant. You will also act as an escalation point for complex Service Desk incidents, troubleshooting across endpoints, identity, Microsoft 365, networking, and printing in a Level 3 capacity. Key responsibilities Modern Device Management: Administer and improve Microsoft Intune and Autopilot for Windows Build, test, and maintain configuration profiles, compliance policies, conditional access, and app deployments. Manage Entra ID–joined and hybrid‑joined devices. Maintain update rings, driver/firmware updates, and security baselines. Monitor device health/compliance and remediate non‑compliant endpoints. Document SOPs and support the modern workplace roadmap. Desktop Refresh Program: Plan and execute refresh cycles for end‑of‑life desktops, laptops, and peripherals. Manage procurement, asset tagging, Autopilot imaging, and secure data migration. Coordinate user cutovers with minimal operational impact. Track progress, manage stock, and report to the Technical Operations Manager. Senior Technical Support: Act as Level 3 escalation for L1/L2 Service Desk tickets. Resolve complex issues across endpoints, identity, M365/Teams, networking, and printing. Provide white‑glove support to executives and clinical leaders. Mentor L1/L2 staff and contribute to knowledge base/runbooks. Continuous Improvement: Automate tasks using PowerShell, Microsoft Graph, and Intune scripting. Collaborate on security, identity, and infrastructure projects. Participate in change management, problem management, and post‑incident reviews.
