This is a remote position. Locations: ACT, VIC, NSW, QLD (Hybrid – minimum 2 days/month onsite) Security Clearance: Must have Baseline clearance LH-06805 About the Role We are seeking two Senior Business Analysts to support a large-scale digital transformation program within Digital Business Division (DBD). This division delivers mission-critical digital services for export, biosecurity, and regulatory compliance, with a strong focus on data-driven platforms, SaaS solutions, and enterprise systems modernisation. You will work in a multi-disciplinary Agile team, contributing across discovery, design, and delivery phases to shape and implement modern digital services. Key Responsibilities Engage with internal and external stakeholders to capture business needs and identify transformation opportunities Conduct requirements elicitation, gap analysis, and As-Is / To-Be modelling Develop business process models, workflows, and data flow diagrams Translate business requirements into user stories and Product Backlog Items (PBIs) Work closely with Solution Architects and developers to align solutions with enterprise architecture Support delivery across Discovery, Alpha, Beta, and Live phases Contribute to SaaS platform configuration and feature implementation Perform acceptance testing and validation of delivered features Produce clear business-facing documentation and simplify technical solutions for non-technical audiences Collaborate with user researchers, designers, and technical teams to deliver user-centric outcomes Ensure solutions align with WCAG 2.1 AA accessibility standards Facilitate workshops and support stakeholder engagement across the program Required Skills & Experience Proven experience as a Senior Business Analyst on large-scale digital transformation programs Strong capability in: Requirements gathering and analysis Business process mapping and modelling (BPMN, workflows, data flows) Developing As-Is / To-Be states and gap analysis Wireframing and conceptual solution design Experience working in Agile or SAFe environments Hands-on experience using Azure DevOps (user stories, backlog management, CI/CD environments) Ability to communicate effectively with technical and non-technical stakeholders Strong stakeholder engagement and relationship management skills Experience working in multi-disciplinary teams Excellent written and verbal communication skills Desirable Experience Experience with Human-Centred Design (HCD) approaches Exposure to Government programs or regulated industries Experience working with SaaS platforms and digital product environments Knowledge of accessibility standards (WCAG 2.1 AA) Requirements Essential Criteria 1. Business Analysis Capability (30%) Demonstrated experience delivering business analysis on large-scale digital transformation programs Strong capability in: Requirements elicitation (workshops, interviews, stakeholder engagement) As-Is / To-Be modelling and gap analysis Business process mapping (BPMN, workflows) Data flow and system interaction modelling Experience producing wireframes, concepts, and structured analytical artefacts Ability to translate conceptual business needs into technical product features 2. Stakeholder Engagement & Collaboration (30%) Proven ability to engage effectively with business and technical stakeholders Experience working in a collaborative, multi-disciplinary Agile team environment Strong communication skills with ability to: Translate technical concepts into business language Facilitate workshops and stakeholder discussions Demonstrated ability to build trusted relationships across program teams Inclusive and collaborative working style with a focus on knowledge sharing 3. Agile / SAFe & Azure DevOps (20%) Experience working in Agile or SAFe delivery environments Hands-on experience with: Azure DevOps (user stories, backlog, sprint management) CI/CD aligned delivery practices Experience supporting delivery across Discovery, Alpha, Beta and Live phases Ability to manage dependencies, backlog priorities, and delivery flow 4. Communication & Personal Attributes (20%) Excellent written and verbal communication skills Strong organisational, prioritisation, and time management capability Demonstrated ability to influence and guide senior stakeholders High levels of personal drive, professionalism, and accountability Ability to adapt quickly to new systems and environments Commitment to delivering high-quality, outcome-focused results Desirable Criteria Experience applying Human-Centred Design (HCD) principles Experience working on Federal Government or regulated environments Exposure to SaaS platforms and digital product environments Knowledge or experience implementing WCAG 2.1 AA accessibility standards Experience collaborating with: User researchers Designers (UX/UI / Design Systems) Experience mentoring or supporting junior analysts or designers Familiarity with design systems and accessibility-focused delivery Exposure to data-driven platforms, analytics, or enterprise data environments
