This is a Product Practice Lead role with Transport NSW based in Mascot, NSW, AU Transport NSW Role Seniority - senior More about the Product Practice Lead role at Transport NSW You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined. In this role, you'll: Help strengthen product management skills across the Customer Products and Solutions team. You’ll do this by embedding product management frameworks, tools, and templates, and by training and coaching teams in product strategy, prioritisation, and roadmap development to deliver customer-focused outcomes.You will also coach the team in key planning activities (like quarterly planning and roadmap reviews), support learning through training and communities of practice, and work with leaders to build a culture of product excellence and continuous improvement.The Product Practice Lead will also be responsible for:• Coaching product managers 1:1 and in cohorts to strengthen strategic planning, stakeholder management, prioritisation, goal setting and measurement.• Designing and delivering training, workshops, and onboarding that embed product management frameworks, tools, and templates and enhance product discovery techniques.• Support planning through coaching and facilitation of core product ceremonies (like quarterly planning, prioritisation, OKR alignment, and roadmap reviews) to drive alignment, transparency, and progress.• Supporting teams in developing and documenting clear product strategies, outcome-focused roadmaps, and measurable success metrics.• Fostering a culture of product excellence, customer focus, and continuous improvement through coaching, feedback, and recognition.• Continuously improving frameworks, tools, and templates based on team feedback, delivery insights, and industry best practices.This is a temporary full-time position to 31 December 2027. Attendance is a hybrid arrangement of in person (at least 50%) and work from home. In person attendance is split across the Sydney CBD and Parramatta Offices. For more information on the role and business unit, view the role description and information pack. About you You have demonstrated experience as a Product leader, working in various Product Management roles. You are an experienced Product coach with experience and confidence in providing coaching, training and mentorship to product managers, product leaders and senior executives. You have experience embedding product management frameworks, playbooks and tools, and are comfortable leading quarterly planning, portfolio reviews, and communities of practice.You also have a proven track record as a senior product leader developing product and portfolio strategies, OKRs, roadmaps, and end-to-end product delivery and lifecycle. You are confident coaching product managers, advising senior executives, and working closely with cross-functional teams.You have strong working knowledge of agile and lean product methods, including hypothesis-driven discovery, experimentation, and using metrics to guide decisions. You are skilled with tools such as Confluence and Jira, and collaboration tools such as Miro or Mural.You’re an excellent communicator who builds strong stakeholder relationships and supports change, helping teams adopt new ways of working at scale. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday 10 June 2026 For any enquiries, please contact John Roberts at JOHN.ROBERTS@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW LI-Hybrid Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Transport NSW team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Strengthening product management skills Coaching product managers Fostering a culture of excellence Key Strengths Product management Coaching and mentorship ⚙️ Agile and lean methodologies ️ Communication Collaboration tools Continuous improvement A Final Note: This is a role with Transport NSW not with Hatch.
