Customer Service Officer Permanent Full-time | Immediate Start | $60–65K Super Front desk reception and phone-based customer service role. Join a supportive team and take ownership of a busy, hands-on position. Be the face of our business and own the customer experience. Are you an experienced customer service or administration professional who thrives in a fast-paced environment and enjoys delivering great service? Do you enjoy taking ownership, staying organised, and stepping into a role where you can truly make it your own? We’re also open to candidates with strong transferable skills and the right attitude — if you’re reliable, motivated, and ready to step up, we’d love to hear from you. We are seeking a Customer Service Officer to join our Toowoomba team. This is a permanent full-time role (38 hours/week, Monday–Friday, 8:00am–4:00pm) based in our newly renovated office. About the Role This is a front desk reception and phone-based customer service role, combined with administrative support. You will be the first point of contact for calls, customers, and visitors, playing a key role in creating a positive, professional experience while ensuring orders and enquiries are handled accurately across Homestyle Bake and Gold Coast Bakeries. This role suits someone who: Takes ownership and uses initiative Enjoys being the face and voice of the business Balances customer service with admin tasks Brings a positive, can-do attitude Key Responsibilities: Answer and manage incoming customer phone calls Manage the front reception desk and greet visitors Respond to email enquiries and customer requests Accurately enter and process customer orders Support sales and marketing with admin tasks Process returns, credits, and payments Maintain customer records across systems Liaise with internal teams and assist with general admin About You We’re looking for someone who is reliable, organised, and customer focused. You will have: Experience in customer service, reception, or administration (or transferable skills with the right attitude) Confidence handling phone enquiries and front desk interactions Strong communication skills High attention to detail Good Microsoft Office skills (Excel, Outlook, Word) Ability to prioritise and manage tasks A professional and dependable approach What We Offer Permanent full-time role with stability Salary: $60,000 – $65,000 super Supportive, down-to-earth team Newly renovated office Opportunities for growth and development Fresh bread daily and baked treats in the break room About Us Homestyle Bake and Gold Coast Bakeries are family-owned businesses supplying wholesale and retail bakery products across South-East Queensland. We pride ourselves on reliability, and genuine relationships — with both our customers and our people. Apply Now We’re looking to fill this role as soon as possible. If you’re someone who enjoys being the face of a business, taking ownership, and delivering great customer service, we’d love to hear from you. Apply today – this role won’t be available for long. Applications will be reviewed as they are received.
