Job Description A Career that lets your passion shine Oversee the daily operation of Conference & Events, Bistro On3 and Room Service as a single integrated operation. Ensure Brand and Luxury Standards are embedded in daily operations; conduct regular self-audits and implement corrective actions. Deliver conferences and events in line with Banquet Event Orders; supervise room set-ups and servicing to client specifications. Coordinate with Kitchen, Front Office, Housekeeping and other departments to ensure seamless F&B service. Monitor guest arrivals and build familiarity with VIP and regular guests to deliver personalised 5-star experiences. Take accountability for financial performance across all outlets, managing wage costs, expenses and controllable costs to budget. Manage rostering to reflect business demand; control labour costs and oversee stock ordering and replenishment. Lead, develop and support the F&B team; provide direction to Outlet Supervisors and conduct performance appraisals. Establish and maintain ongoing training programs aligned with Brand and Service Standards. Ensure compliance with WHS policies, RSA requirements and the Accor InterREACT programme.
