Immediate Start Available Community-Focused Organisation Diverse Administrative Duties Our Client Our client is a large NSW Government organisation delivering essential services that support access to justice, dispute resolution, and community outcomes across the state. Operating through a network of service centres and specialist divisions, the organisation supports thousands of individuals, businesses and community stakeholders each year. Known for its commitment to service excellence, accessibility and continuous improvement, the organisation provides a collaborative and inclusive workplace focused on delivering fair and efficient outcomes for the community. Why Contract With Us At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide. About the Role An excellent opportunity is available for a Registry Officer to join a busy government service environment supporting the delivery of tribunal and registry operations. This role is ideal for candidates looking to build experience within government administration while developing strong customer service, records management and stakeholder engagement skills. Working in a fast-paced frontline environment, you will assist clients, maintain accurate records, prepare documentation and support operational processes that contribute to the effective delivery of tribunal services. You will engage with a broad range of stakeholders and play an important role in ensuring services are delivered efficiently and professionally. Position : Registry Officer – $33.70 to $42.26 per hour super Location : Liverpool NSW Working Arrangement : Onsite Start Date : 9 June 2026 Duration : 2 Months Contract Application Window : 3 Days Key Responsibilities Deliver professional customer service to clients in person, via telephone and through written correspondence. Respond to enquiries and provide accurate information in accordance with established procedures and service standards. Prepare and coordinate documentation required for hearings, meetings and case-related activities. Assist with scheduling, bookings and administrative arrangements for interpreters, reporting services and other support services. Maintain accurate records, files and documentation within case management systems and electronic databases. Perform data entry and ensure information is recorded accurately and within required timeframes. Prepare routine correspondence, notices, reports and administrative documents. Manage incoming and outgoing mail, scanning, photocopying, filing and document distribution activities. Monitor shared inboxes and action requests in accordance with operational priorities. Support records management and archiving activities in line with organisational policies. Liaise with internal stakeholders and external parties to facilitate service delivery outcomes. Escalate complex enquiries or sensitive matters to senior team members when required. Contribute to process improvements and support continuous improvement initiatives. Maintain compliance with privacy, legislative and operational requirements. Assist with general office administration and other duties as directed. About You Previous experience in administration, customer service, registry, legal support, government or office-based environments. Strong verbal and written communication skills with the ability to interact professionally with diverse stakeholders. Demonstrated ability to work effectively in a high-volume customer-facing environment. Excellent attention to detail with strong data entry and document management capabilities. Experience using databases, case management systems or business information systems. Sound organisational and time management skills with the ability to manage competing priorities. Intermediate proficiency in Microsoft Office Suite including Outlook, Word and Excel. Ability to maintain confidentiality and handle sensitive information appropriately. Strong teamwork skills and willingness to contribute to a collaborative workplace. Understanding of records management, administrative procedures and compliance requirements is highly regarded. Previous NSW Government or tribunal experience will be viewed favourably but is not essential. Full Australian working rights are required. Sponsorship is not available for this position. Applicants must hold Australian citizenship, permanent residency or a valid long-term work visa with unrestricted work rights. As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help. Application Process Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting. We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at recruitment@charterdiligence.com.au and (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth). Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. 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