Job Description ABOUT THE ROLE This exciting opportunity is for the Student Experience Manager role, offering you the chance to make a meaningful impact on student experiences within a dynamic and supportive environment. The Student Experience Manager (SEM) is a key member of the campus leadership team and works closely with the Campus Manager and professional staff to ensure an inclusive, safe campus culture and positive student experience. The role effectively contributes to the overall leadership and management of services and the continued development of a positive management and staff culture. With a focus on student retention, experience, achievement, and satisfaction, the SEM is pivotal in supporting the successful delivery of national courses and local services to students at the campus. Reporting to the Campus Manager, and working alongside academic and professional leadership, the Student Experience Manager has local coordination and oversight of all staff in student-facing roles (including Student Services Coordinator, Student Support Advisor, Student Engagement Advisor, Technical Coordinator and Officers, and IT officers) to ensure the delivery of excellent services, facilities and resources on their campus. The SEM also manages Technical staff. The ideal candidate will have a proven track record of delivering exemplary administrative services, taking a lead administrative role in various initiatives, delivering quality customer service, applying policies and procedures to provide timely and accurate advice, and collaborating with key stakeholders.
