Repair Coordinator/ Claims Coordinator/Insurance Claims Administration · Full time position based in Rose Park 1 day per week work from home model Attractive salary and other benefits About CRA Building Services CRA is a South Australian-owned business and a builder of choice within the Insurance Repair Industry across SA, QLD, NSW and Victoria. As a family-based company, we’re passionate about delivering quality insurance building solutions and a trademark customer experience. Our supportive, down-to-earth team works together to make a positive impact in the community. We are seeking a Repair Coordinator (Insurance Services) to join our growing South Australian team. This full-time role (37.5 hours, Monday to Friday) includes one work-from-home day per week once trained, along with paid training, a Microsoft Surface, full WFH setup and access to our Employee Assistance Program. About you We’re looking for confident, capable people who thrive in a busy, fast-paced environment and genuinely enjoy being the person who keeps things moving. You’ll be someone who can juggle competing priorities, think on your feet and remain calm and professional under pressure. Insurance repairs can move quickly and involve a high volume of communication, so resilience, adaptability and strong organisational skills are essential. You’ll communicate confidently with homeowners, insurers, trades and internal teams, building trust through your professionalism, empathy and ability to problem solve. You won’t be afraid to pick up the phone, have difficult conversations when needed, or take ownership to drive outcomes. You’ll also be a proficient computer user and quick learner, comfortable navigating web-based systems, portals and digital workflows. Strong written and verbal communication skills are essential, as is the ability to confidently manage a busy caseload from start to finish. You are: Highly organised and able to manage multiple tasks and deadlines simultaneously Driven, proactive and solutions-focused Resilient and able to bounce back quickly in a high-volume environment Confident communicating with a wide range of stakeholders Comfortable working to KPIs and timeframes A strong team player who also works well independently Detail-oriented, with a high level of accuracy and accountability If you enjoy being busy, take pride in staying organised under pressure and want to be part of a supportive team that genuinely backs each other, we’d love to hear from you. Key duties Our Repair Coordinators work closely with Building Supervisors to coordinate residential insurance repairs. Based in the office, you’ll be the key link between homeowners, insurers and trades, managing communication through phone calls and web-based systems. Key responsibilities include: Managing an independent caseload of domestic insurance claims in a supportive team environment Coordinating with homeowners, trades and insurance companies via phone, email, SMS and portals Handling high volumes of inbound and outbound communication Working to KPIs and service timeframes Work collaboratively with Building Supervisors to coordinate trades and repair schedules with Supervisors to ensure timely completion of works. What's on offer? Full training provided. Above Award salary package (experience dependent) plus superannuation. Paid mandatory staff training and additional 'Staff training and development' program fund. Staff and family Employment Assistance Program to support health and wellbeing. How to apply Applications close Monday 15 June 2026 at 9am, unless filled earlier. To apply, please do so through Seek.com.au, providing both a resume and cover letter. Only successful candidates will be contacted. For further information please email crabuilding.com.au or contact the People and Culture team on (08) 8297 0.
