The Sales & Purchasing Officer is responsible for providing an efficient office-based sales function while managing purchasing activities through the company's computer-based ERP and inventory management systems. This role acts as a key link between customers, suppliers, and internal departments to ensure accurate order processing and effective inventory control. Key Responsibilities Sales Administration Process customer quotations, sales orders, and invoices. Respond to customer enquiries via phone & email. Monitor order progress and communicate delivery schedules to customers. Follow up outstanding quotations and customer requests. Purchasing & Procurement Raise and process purchase orders through the company ERP system. Source materials, consumables, and services from approved suppliers. Obtain and evaluate supplier quotations. Monitor supplier performance, pricing, and delivery schedules. Coordinate purchasing activities to support production and customer requirements. Maintain accurate purchasing records and supplier information. Reconcile purchase orders, delivery dockets, and supplier invoices. Assist with inventory planning and stock replenishment. Systems & Administration Utilise company ERP, inventory management, and purchasing software to maintain accurate records. Ensure data integrity across sales, purchasing, and inventory systems. Generate reports on sales activity, purchasing performance, and stock levels. Maintain electronic filing systems and company records. Support continuous improvement initiatives relating to administrative and purchasing processes. Key Skills & Experience Essential Previous experience in sales administration, purchasing, customer service, or a similar office-based role. Strong computer literacy and experience using ERP, inventory management, or business management software. Excellent organisational and time management skills. High level of attention to detail and accuracy. Strong written and verbal communication skills. Desirable Experience within engineering, manufacturing, mining, industrial supply, or related industries. Knowledge of procurement and inventory management principles. Experience using systems such as Ostendo, Pronto, SAP, or similar ERP platforms. Personal Attributes Professional and customer-focused. Self-motivated and proactive. Strong problem-solving skills. Team-oriented with the ability to work independently. Reliable, adaptable, and committed to continuous improvement. Key Performance Indicators (KPIs) Accuracy of sales order and purchase order processing. Timely response to customer enquiries. Supplier delivery performance and procurement efficiency. Inventory accuracy and stock availability. Data accuracy within company systems. Customer satisfaction and internal stakeholder support.
