At EmpwrU Support Services, we believe disability support should empower people to live with independence, dignity, confidence, and genuine connection. We exist to help people build meaningful lives, not just receive care. We support NDIS participants across Adelaide through high-quality, person-centred support that focuses on growth, community participation, emotional wellbeing, and real human connection. Our team works across Supported Independent Living (SIL), Short-Term Accommodation (STR), in-home support, mentoring, life skills, transport, and community engagement. EmpwrU is entering an exciting growth phase as demand for high-quality support continues to increase. We are building a team of emotionally intelligent, professional, and values-aligned people who genuinely care about making an impact while maintaining exceptional standards. This role exists because we are intentionally raising the standard of support we provide and the calibre of people we bring into the business. We are not simply looking for support workers we are building a team of exceptional professionals who can confidently operate in complex support environments and positively influence the lives of the people we support. This is an opportunity to join a business with strong leadership, genuine purpose, clear standards, and long-term growth opportunities. About You You are emotionally mature, reliable, and highly accountable. You have proven experience working within the NDIS environment and understand the standards required in professional disability support. You communicate proactively and professionally with both clients and team members. You genuinely care about people, but you also understand the importance of maintaining professional boundaries. You remain calm under pressure and can confidently navigate challenging physical and verbal behaviours. You are comfortable working with participants who are predominantly non-verbal and can adapt your communication style accordingly. You take ownership of your work and follow through on commitments. You are highly dependable, punctual, and organised. You are comfortable working autonomously without needing constant direction. You understand that disability support is not just about being kind it’s about delivering consistent, high-quality support that creates real outcomes. You want to be part of a high-performance, values-led environment where standards matter. Known as a Disability Support Professional, you will be responsible for: Supporting participants within SIL environments across a 7-day rotating roster Completing regular overnight shifts and sleepovers as required (1–2 per week) Supporting participants within STR environments as required Building strong, professional, trust-based relationships with participants and families Assisting participants with daily living activities, routines, transport, and community access Supporting emotional wellbeing, independence, confidence, and social participation Encouraging life skill development and greater autonomy for participants Managing challenging physical and verbal behaviours calmly and professionally Maintaining accurate case notes, incident reports, behaviour documentation, and associated NDIS paperwork to required standards Communicating clearly and proactively with the broader support team and management Following safeguarding procedures, compliance requirements, and escalation protocols Representing EmpwrU professionally in every interaction Working collaboratively with team members to deliver exceptional participant outcomes Maintaining high standards of punctuality, presentation, reliability, and professionalism Creating safe, positive, and empowering environments for participants Goals You’ll Achieve in Your First Three Months You’ll develop a strong understanding of the EmpwrU culture, values, expectations, participant approach, and operational standards. You’ll build confidence in how we deliver support differently from traditional providers. You’ll learn our systems, documentation processes, communication standards, SIL expectations, and participant support requirements to ensure consistency, professionalism, and high-quality service delivery. You’ll quickly build trust with participants, contribute positively to the team environment, and get strong runs on the board by delivering reliable, high-quality support in complex real-world support environments. Experience You’ll Need Minimum Certificate III in Disability, Individual Support, Community Services, or related field Proven experience working within the NDIS sector Additional qualifications in allied health, psychology, social work, behavioural support, nursing, occupational therapy, or related fields highly regarded Experience working within SIL and/or STR environments Confidence working with challenging physical and non verbal behaviours Experience supporting participants who are predominantly non-verbal Strong written documentation and incident reporting capability Confidence working autonomously in participant-facing environments Essential Requirements Current First Aid & CPR Certificate NDIS Worker Screening Check Working With Children Check Current Australian Driver’s Licence Reliable and comprehensively insured vehicle National Police Clearance NDIS Worker Orientation Module Certificate Infection Prevention and Control Certificate You’ll Love This Role If You… Want to be part of a high-performing, values-led team that genuinely cares Thrive in environments where accountability, professionalism, and culture matter Enjoy meaningful work where you can see the direct impact you make Want ongoing growth, mentoring, and development opportunities Take pride in being dependable, proactive, and trusted by both clients and team members Are looking for more than “just a job” and want to contribute to something meaningful Please Note This role is not suited to people who struggle with reliability, communication, punctuality, professionalism, or personal accountability. Some support environments can be emotionally demanding and require calm, mature, and professional decision-making. We are intentionally selective about who joins our team because the quality of support we deliver matters deeply. No time wasters. We are looking for genuine professionals who are serious about building a meaningful career in disability support. Screening questions Tell us about your direct experience working within the NDIS system and SIL environments. Describe a challenging behaviour situation you managed professionally and what the outcome was. What experience do you have supporting participants who are predominantly non-verbal? Are you available to complete regular overnight shifts and work across a 7-day rotating roster? Why do you believe you would thrive in a high-accountability, high-standard support environment?
