Peer Navigator As a peer navigator you will support people with mental health issues to navigate options available to support their mental health and wellbeing needs. This includes supporting people to understand and navigate the mental health system, and connecting people with relevant services, programs, providers, groups or activities. You will be working in fast-paced office environment. A large part of the role is taking calls from consumers and their family, loved ones, carers, and support professionals, and engaging in active listening, empathetic communication, and supported decision-making processes to explore needs, experiences and preferences for support. This position works collaboratively with other team members and across the organisation. It involves keeping accurate records and documentation and performing research into services and support options in WA. It also involves making calls, sending emails, and updating databases and service directories with new service information. Essential criteria for the role: It is a genuine occupational qualification of this position to have a lived experience of mental health/social and emotional wellbeing issues and recovery in accordance with section 66(s)(c) of the Equal Opportunity Act 1984. Ability to draw from lived experience in work contexts in intentional and effective ways. Demonstrated ability to work with members of the community in ways that foster hope and empowerment and maintain a strong consumer focus. Experience in working with people across a diversity of backgrounds. Excellent interpersonal and communication skills and ability to communicate effectively across boundaries, barriers and contexts. Skills in organisation, planning and time management, including meeting deadlines, managing competing priorities, and keeping accurate records and documentation. Demonstrated ability to work effectively both autonomously and as part of a team to accomplish shared goals. Demonstrated analytical and problem-solving skills in order to develop strategies, ideas and opportunities for resolving issues. Working knowledge of the mental health, health and wellbeing service sector in WA and strong research ability to maintain service knowledge. Desirable criteria for the role: Have or are currently undertaking a Certificate IV Mental Health Peer Work qualification. Experience in working (in either a paid, placement or volunteer role) with people with lived experience of mental health issues. Experience in working in a helpline or phone service. To Apply: Please provide your resume and a 2 page cover letting addressing the essential criteria. Closing date: CoB on 17th June 2026
