Position : ICT Customer Support Service Type : Full-time Employer : The Trustee for Nusa Meat and Poultry Unit Trust Location : Richmond VIC 3121 Salary : $77,000 p/a About the Business Nusafood, operating as The Trustee for Nusa Meat and Poultry Unit Trust, is a trusted premium wholesale supplier of locally sourced meat to restaurants, cafés, caterers, and hospitality businesses across Melbourne. For over 15 years, we have built a strong reputation for delivering the finest cuts with consistent quality, reliable supply, and competitive pricing. Our core values centre on excellence, partnership, and customer focus—we work closely with our clients to provide tailored orders, timely deliveries, and personalised service that helps them create exceptional dining experiences. We foster a supportive, collaborative workplace culture where team members are valued for their contributions to our success in the dynamic hospitality industry. About the Position The ICT Customer Support Service role is vital in ensuring the smooth operation of our technology infrastructure, which underpins our efficient supply chain, order management, and daily business activities at Nusafood. This position involves providing first-line technical support to staff, troubleshooting hardware and software issues, and contributing to the maintenance and optimisation of our IT systems. The role plays a key part in minimising downtime, enhancing productivity across our operations in Richmond, and supporting our commitment to reliable service delivery to hospitality partners. Key Responsibilities Provide first-line technical support to staff via phone, email, in-person, or ticketing systems for hardware, software, and network-related issues. Diagnose and resolve technical problems, including determining software and hardware requirements to deliver effective solutions. Install, configure, test, and maintain computer systems, peripherals, and related infrastructure. Respond promptly to user inquiries and deliver training or guidance on IT tools and systems. Implement and monitor data security, backup, and recovery procedures. Liaise with third-party IT vendors and service providers as needed. Maintain accurate ICT documentation, logs, and asset records. Requirements Australian citizens and permanent residents are encouraged to apply. Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 1 year of relevant experience in ICT customer support or a similar technical role. Strong technical skills in troubleshooting hardware/software issues, network basics, and common business applications. Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users. Problem-solving mindset, customer service orientation, and ability to work effectively in a fast-paced environment. How to Apply To apply, applicants must submit their resume with a valid email address through this online portal. Only shortlisted candidates will be contacted.
